Service Management (regular)
HRO Digital is an international company providing recruitment support within #Fintech, #Finance and #Banking market in EMEA.
We connect the most innovative organizations with the best people in the market. We conduct systematic market research, which allows our Digital Teams to be a step ahead of the competition.
Currently we are looking for ServiceNow Technical Administrator to join one of the biggest banks in Cracow!
You will be a key team member responsible for shaping and enforcing direction for large-scale program. You will join an innovation team that drives transformation / optimization initiatives for production systems to ensure they remain available, fast, reliable and quickly recoverable.
The services provided to 500+ IT teams include :
Service Desks, Chatbots and Process Automation
Batch Scheduling Automation and Data Streaming Patterns
Observability, Monitoring Automation & AIOps
SRE & Chaos Engineering
The candidate will align to the Service Desks, Chatbots and Process Automation’ pillar listed above with an aim to :
Lead ServiceNow administration to manage our requirements from the ITSM platform, like configuring Service Request items, building operational reporting dashboards etc.
Work with business and development teams to assess their ServiceNow needs; conduct technical review of requirements and recommend relevant solutions
Liaise with the global ServiceNow support team for development projects to implement workflows, permission / security / notification schemes, Service Request catalogues etc.
Design, implement and productionize agreed solutions to address identified ITSM process gaps.
Enable integration with ServiceNow via APIs for existing systems / new technologies.
Design, develop and deliver formal technical trainings and demonstrations to existing staff and new joiners on ServiceNow usage to enable effective adoption.
Create and maintain technical documentation and high-level solution architecture for end-user reference.
Engage with key stakeholders like Transformation Heads, ITSM / SQM Leads, Production Support / Release Managers, Global Process Owners, DevOps teams / PODs etc.
to run ServiceNow projects.
Perform the duties of a ServiceNow SME i.e. maintain, administer, upgrade and enhance the platform and integrate it other tools or plugins / extensions.
Troubleshoot technical issues to propose and apply appropriate fixes.
Minimum 5 years’ experience; proven track record of proficiency in ServiceNow administration.
Deep technical understanding and hands-on experience of ServiceNow platform.
Good understanding of IT Service Management (ITSM), and Agile and DevOps practices.
Understanding of solution architecture and how systems integrate / scale.
Excellent communication, presentation / documentation and stakeholder management skills.
Enthusiastic and self-motivated personality with a strong sense of initiative and accountability.
Ability to work independently and effectively with minimal supervision / guidance.
We offer :
Stable job in professional team
Interesting path of career in an international organization
Private health care, employees' benefits
Contact with top IT technologies available in the market
Parking few minutes away from the office
Relax room (with massage chairs and area for yoga / stretch), game room, bicycle racks in the underground garage and around the office, showers dedicated to cyclists
Casual dress code