ServiceNow Technical Administrator
HRO Digital
Athens, Greece
πριν από 18 ώρες
source : Just Join IT

Service Management (regular)

ServiceNow (advanced)

HRO Digital is an international company providing recruitment support within #Fintech, #Finance and #Banking market in EMEA.

We connect the most innovative organizations with the best people in the market. We conduct systematic market research, which allows our Digital Teams to be a step ahead of the competition.

Currently we are looking for ServiceNow Technical Administrator to join one of the biggest banks in Cracow!

You will be a key team member responsible for shaping and enforcing direction for large-scale program. You will join an innovation team that drives transformation / optimization initiatives for production systems to ensure they remain available, fast, reliable and quickly recoverable.

The services provided to 500+ IT teams include :

  • Service Desks, Chatbots and Process Automation
  • Batch Scheduling Automation and Data Streaming Patterns
  • Observability, Monitoring Automation & AIOps
  • SRE & Chaos Engineering
  • Responsibilities

    The candidate will align to the Service Desks, Chatbots and Process Automation’ pillar listed above with an aim to :

  • Lead ServiceNow administration to manage our requirements from the ITSM platform, like configuring Service Request items, building operational reporting dashboards etc.
  • Work with business and development teams to assess their ServiceNow needs; conduct technical review of requirements and recommend relevant solutions
  • Liaise with the global ServiceNow support team for development projects to implement workflows, permission / security / notification schemes, Service Request catalogues etc.
  • Design, implement and productionize agreed solutions to address identified ITSM process gaps.
  • Enable integration with ServiceNow via APIs for existing systems / new technologies.
  • Design, develop and deliver formal technical trainings and demonstrations to existing staff and new joiners on ServiceNow usage to enable effective adoption.
  • Create and maintain technical documentation and high-level solution architecture for end-user reference.
  • Engage with key stakeholders like Transformation Heads, ITSM / SQM Leads, Production Support / Release Managers, Global Process Owners, DevOps teams / PODs etc.
  • to run ServiceNow projects.

  • Perform the duties of a ServiceNow SME i.e. maintain, administer, upgrade and enhance the platform and integrate it other tools or plugins / extensions.
  • Troubleshoot technical issues to propose and apply appropriate fixes.
  • Candidate Requirements

  • Minimum 5 years’ experience; proven track record of proficiency in ServiceNow administration.
  • Deep technical understanding and hands-on experience of ServiceNow platform.
  • Good understanding of IT Service Management (ITSM), and Agile and DevOps practices.
  • Understanding of solution architecture and how systems integrate / scale.
  • Excellent communication, presentation / documentation and stakeholder management skills.
  • Enthusiastic and self-motivated personality with a strong sense of initiative and accountability.
  • Ability to work independently and effectively with minimal supervision / guidance.
  • We offer :

  • Stable job in professional team
  • Competitive salary
  • Interesting path of career in an international organization
  • Private health care, employees' benefits
  • Contact with top IT technologies available in the market
  • Parking few minutes away from the office
  • Relax room (with massage chairs and area for yoga / stretch), game room, bicycle racks in the underground garage and around the office, showers dedicated to cyclists
  • Casual dress code
  • Αναφορά αυτής της εργασίας
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