Customer Success Manager
LeverX Group
Athens, Greece
πριν από 6 μέρες
source : Just Join IT

Description :

We are looking for a technically savvy Customer Success Manager in FI / CO area who possesses a strong drive for results.

Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing and new customer relationships and networking, implementing success programs, contributing to sales, onboarding and training new clients / customers, and minimizing churn.

Responsibilities :

  • Develop and manage client portfolios;
  • Contribute to client's satisfaction;
  • Analyze customer data and processes to improve customer experience;
  • Hold product demonstrations for customers;
  • Improve Customer / Client Onboarding processes;
  • Evaluate and improve tutorials and other communication infrastructure;
  • Mediate between clients and the organization;
  • Handle and resolve customer requests and complaints;
  • Minimize customer churn.
  • Requirements :

  • Communications or marketing degree;
  • Excellent command of written and spoken English (Advanced, must have);
  • Experience with SAP in financial / banking area;
  • Highly organized and able to multi-task;
  • Self-driven and proactive nature;
  • Excellent communication and interpersonal skills;
  • High computer literacy and ability to learn new software;
  • Knowledge of customer success processes;
  • Experience in document creation;
  • Patient and active listener;
  • Passion for service.
  • Αναφορά αυτής της εργασίας
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Εφαρμογή
    Το e-mail μου
    Πατώντας στο κουμπί «Συνέχεια », δίνω στο neuvoo τη συγκατάθεση μου να καταχωρήσει τα δεδομένα μου και να μου στέλνει ειδοποιήσεις μέσω email, όπως αναφέρεται λεπτομερώς στην πολιτική προστασίας προσωπικών δεδομένων του neuvoo. Μπορείτε ανά πάσα στιγμή να αποσύρετε τη συγκατάθεση σας ή να διαγραφθείτε οποιαδήποτε στιγμή.
    Συνέχεια
    Φόρμα αίτησης