Role purpose :
Provide support to OSS / NMS infrastructure holding application and system administration role. Ensuring smooth operation and uninterrupted availability of provided services and functionalities, contributing to services availability and customer experience through proactive and reactive maintenance of systems under team’s scope.
Design, implement, configure and maintain in-house tools utilized by internal organisation teams.
Key accountabilities and decision ownership :
Manage Incidents that affect NMS systems. Provide Consultation to NOC / Service desk, technical escalation to vendor, issue trouble report and follow up resolution, perform special performance measurements, monitor daily performance and create reports
Perform daily health checks on critical platforms and nodes and analyse alarm trend to ensure smooth operation, develop routine procedures for proactive purposes
Be responsible for the protection of the systems from possible vulnerabilities, theft or damages to the hardware and software.
Be compliant to local regulatory rules
Contribute on new releases’ testing and valuate the deployment on production environments in co-operation with engineering department.
Supervise any such action done by vendors
Design, implement, configure and maintain in-house monitoring tools. Deliver requested services in the predefined SLA agreed with organisation.
Core competencies, knowledge and experience :
Excellent problem solving skills
Ability to cope with complex projects and tight deadlines
Ability to manage a wide range of strong working relationships with internal and external stakeholders
Reporting and Analysis skills
Must have technical / professional qualifications :
University degree in computer science, communication engineering, or very closely related science / engineering.
Two (2) years of relevant experience in telecommunications or Computer Systems and Internet Services industry as NMS administrator.
Working experience in UNIX Operating Systems (Linux, Solaris, etc.)
Extensive working experience on Fault and Performance Management Tools(i.e Cacti, Smarts).
Skilled on Networking / IP aspects (SNMP, IP configuration, etc.)
Very good knowledge of English Language (oral and written).
Well-developed written and verbal communication skills.