Customer Support Specialist
Welcome
Athens, Attica, Greece
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Who we are

At Welcome we are redefining the way people travel by offering them the most personalized and complete experience. From the moment our customers step into a new destination, till they get back home, we provide them with the warmest, most informative and friendliest transfer from and to the airport or port, equip them with all the necessary products they will need during their trip (sim card, tickets etc.

connect them with hand-picked tour providers who match their trip profile for things to do during their stay, as well as stand by them for any information they need.

Welcome's model is unique in a global level and our goal is to be the unquestionable leader for the category we are creating.

We are already active in 33 destinations including Athens, Paris, Madrid, Barcelona, and Rome, and we keep adding 2 new destinations per month.

In 2018 we served more than 500,000 travelers and we plan to surpass the 1 Million travelers in 2019.

Welcome has the highest travel customer ratings surpassing companies like Airbnb, and Uber and gathering hundreds of 5-star reviews on Reviews.

io and Tripadvisor. The company also received a big financing round recently and has 75 exceptional team members all coming from international behemoths such as Expedia, Booking and others.

Our ambition is to create a truly global travel product altering once and for all the travel experience. If you feel you are one of those stellar A-

players who can join our mission and help us expand Welcome in a global scale we are waiting to hear from

you.

None of us is here at Welcome joined the company by chance! We deeply believe in our mission so we work relentlessly to make it happen.

We often catch ourselves talking about Welcome in our life outside the office and being very passionate about its vision.

We stay humble along the way, with a pay it forward mentality, but with big and bold goals.

Role Impact

The voice of our company, Welcome’s front line, the direct connection between our customers and our business, this role is key to retaining the customers close and extracting more value from them.

Moreover, the Customer Service Specialist is also responsible for promoting all our company’s products & benefits to our customers in order to help them explore their destination to its full potential.

Core responsibilities

  • Creates an exceptional, friendly, personalized experience for each of our customers.
  • Provides information about Welcome’s products and services and promotes a tailored experience based on the customers’ destination and needs.
  • Provides timely and empathetic support, handling problems by working cross-functionally to find prompt resolutions.
  • Identifies and reports on new trends based on customer feedback.
  • Manages inbound / outbound calls from customers and drivers and promotes new tours and destinations.
  • Replies to emails, following requests in a timely manner.
  • Requirements

  • 2+ years experience in customer service.
  • Experience in travel or transportation companies is desirable
  • Experience with web -based customer support applications
  • Dependable and punctual, with strong time management and prioritisation skills.
  • Strong writing skills and a keen eye for detail.Native or fluent
  • English speaker. Additional languages spoken will be a plus.
  • Advanced problem-solving and negotiation skills.
  • Friendly and upbeat personality
  • Benefits

  • A Competitive salary
  • 5 workdays a week / 2 days off (rotating shifts)
  • An amazing workspace, filled with energetic people
  • The tools you need to successfully perform your daily tasks
  • Snacks, refreshments & fruits
  • Monthly company drinks & activities
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