for its Operations Team, is looking for energetic, enthusiastic and talented individuals with strong team spirit who will use their expertise to drive a solid personal & team performance.
We need passionate and committed individuals with a strong sense of Excellence in Customer Experience who want to make their mark.
It’s the perfect time to take the next step in your career!
As part of a highly motivated team of travel management consultants your main role is to offer the full suite of travel services to Marine Tours customers and consistently exceed their expectations and deliver exceptional results.
The position reports to the Manager, Marine & Offshore department.
You will attend emphatically to customer needs and always offer the best options possible to perfectly match their requests
You will be very competent in communicating with the customer over the telephone or by e-mail to discuss their journey needs in detail and guide them through all the available choices for domestic and international routes, accommodation, transport, insurance and tariffs
You will efficiently provide airfare / ferry / Voucher and other travel documents while able to amend the existing reservations (reissue-refunds-EMD) according to customer requirements
Offer expert advice on routes depending on the preference and budget of customers, taking into account all special rates
Be fully aware and apply the corporate travel policy of your customers, contract details, special requirements and arrangements
You will expertly maintain and enhance traveler profiles of the customers to which you provide continuous service
Maintain and nurture excellent relations with suppliers in order to secure optimum terms and smooth resolution of any issues
Foster excellent relationships with other colleagues and departments in order to ensure cross departmental efficiencies
Demonstrate personal accountability that delivers premium value and drives results
You will be the point of reference for the customers and you are expected to handle proficiently Internal and External Customer Issues
Tourism, Hospitality or Business studies at degree level or equivalent
Minimum 5 years travel industry experience required in a similar role
Strong know-how of GDS (GALILEO / AMADEUS / SABRE / Forth CRS) and other reservation systems (air tickets, hotels, cars and sea transfers)
Excellent user of MS Office (Word, Excel)
Excellent knowledge of travel & medical guidelines, country entry procedures, safety, local customs & related matters
Outstanding team spirit and a strong will to support your colleagues deliver exceptional customer service
Ability to analyse customer needs and collect valuable knowledge on personal preferences on all travel related aspects
Exceptional ability to interface and develop strong relationships with high profile customers
Strong ongoing interest on all new trends and comprehensive knowledge of the travelling industry is a must
First-rate written and verbal communication skills in Greek and English
Strong problem solving skills and the ability to successfully resolve customer issues
Patience level should be high
Flexible and inquisitive personality
Exceptional commitment to learning
We strive to continuously improve our services and consistently exceed customers’ expectations.
The right person will
Be at their best in a fast-paced and very challenging environment where anything can happen in a day’s work
Make things happen and turn resourcefulness into second nature
Take immense pride in expertly managing time and priorities
Love working in a strong team culture were positive communication and great ideas are considered a must
If you think you have what it takes you can apply with your CV and cover letter.
We are looking forward to hearing from you.