Business Travel Agent (French) => Spain
Blu Selection
Thessaloniki, GR
πριν από 2 μέρες
source : Loadjobs

Job Description : The Company.

The Company.

Our client is Europe's leading global outsourcing company with over 60 different locations worldwide, currently providing its B2B assistance to Egencia a multinational company in the travel sector.

They are looking for motivated and experienced Customer Advisers to join their cosy office in Torremolinos-Málaga.

If you speak NATIVE French, you are enthusiastic, innovative and you would like to make a difference in the life of your customers and the success of this company, they are searching for You!

The Job.

In this role, you will be responsible to address B2B customers’ needs and facilitate the booking and re-booking process end-to-end, while ensuring an exceptional service level :

Email, phone and chat support in French

Deep experience from the airline industry working with any GDS

Create long-lasting connections with customers

Resolve problems efficiently and smoothly by applying policies and procedures

Master Customer Service to ensure high-quality service to clients

The Offer.

A competitive salary : 18.000 euros gross / year + 3.000 euros gross / year bonus + full-paid training period

Stable project with standard office hours, Monday to Friday, from 9 am to 6 pm

Health perks

Opportunity to join a booming and exciting company

An international company with a multicultural environment (+20 nationalities)

A fun, rewarding and open-minded team

Trainings, self-development program and career opportunities (Continuous training with 360 training courses, coaching sessions, courses for hard and soft skills, development programs for employees with leadership potential and management training courses organised by the company)

Great company culture with lots of events all-year-around

Requirements : The Profile.

The Profile.

You are native French speaker with fluent level in English

You have a Customer Service background gained in the airline industry

You have at least 2 years of experience with a GDS is mandatory

You have a passion for the Tourism & Travel industry

You have knowledge about e-ticketing

You are solution-oriented and have a pro-active attitude

You are able to adapt yourself to a fast-paced environment and to face challenging situations

You have excellent communication skills

You can also work independently and take decisions

Benefits : Skills :

Skills : Customer Support

Customer Support

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