Job Description & Summary
A career within Technology Consulting services, will provide you with the opportunity to help organisations develop strategies that transform their technology capabilities and solve their most critical challenges.
We focus on planning and implementing technology enabled solutions, drafting agile operating models, optimize business operations, and overall utilize technology and innovation to help our customers implement next generation strategies and win the market.
We are one of the leading providers of Technology Consulting services in Greece, assisting organisations to get value from technology investments and bring together the skills to deliver improvements in people, processes, and technology.
Due to the continued growth of our practice and consistently high demand for technology consulting services, we are now recruiting a Customer Operations Engineer in our Technology Consulting team in Athens.
The role entails :
Work closely with the rest team members, such as Project Managers, Software Engineers, Quality Assurance Engineers and DevOps Engineers.
Resolve operational problems within the defined schedules and service level agreements.
Analyze root causes of operational malfunctions and provide resolutions.
Handle escalated issues and follow-up on outstanding issues promptly.
Develop preventive measures and document issue resolution procedures.
Manage job calendars and flows to ensure timely completion.
Recommend process enhancements to improve operational efficiency and cost-effectiveness.
Evaluate current operational processes and recommend improvements.
Monitor system operations and troubleshoot problems.
Maintain daily logs of operational issues and maintenance activities.
Contribute to business meetings and report on issue status.
Develop support plans to prioritize and resolve multiple issues.
Address customer issues promptly and accurately.
The successful candidate should have :
At least two (2) years relevant professional experience in Customer Operations, 1st / 2nd level Operational Support or Technical Support.
Bachelor or Master degree in IT Engineering, Computer Science, Applied Sciences or related discipline.
Fluency to draft and review technical and non-technical documentation (i.e. user manuals, progress reports, system monitoring results, issues log files, software release notes).
Excellent knowledge on issue tracking tools (i.e. Atlassian Jira or Azure DevOps Boards).
Proven experience on enterprise wiki’s (i.e. Atlassian Confluence or Azure DevOps Wiki).
Familiar with agile methodologies (Scrum, Kanban etc.).
Experience on databases and sql (any of Oracle DB, MSSQL, PostgreSQL, DB2 or MySQL).
Experience working with text log processing such as log analyzers (Kibana, Elastic).
Clear understanding of the processes for the 1st & 2nd level support.
Self-motivation for continued learning and development.
Ability and willingness to work under pressure and meet tight deadlines
Ability to express ideas verbally and in writing, in a clear, concise and professional manner (both in English & in Greek).
Commitment to providing excellent quality work and building client relationships.
What’s in it for you
PwC is all about people, encouraging high performance and quality. At PwC, you will have :
Continuous training and career development opportunities whilst learning from a wide range of top professionals.
The chance to handle different projects for big clients.
Access to a global network of firms and global mobility opportunities.
Life and medical plan, mobile phone, rewards and recognition schemes, flexible working program, bus service etc.
Who we are
PwC in Greece is the largest professional services firm in the country, with approximately 1300 employees. More than 295,000 people in 156 countries across our network share their thinking, experience and solutions to develop fresh perspectives and practical advice.
This enables us to provide top-quality industry-focused assurance, tax and advisory services to our clients.