Reservations Agent
Πύλου - Νέστορος
πριν από 22 ώρες
source : Skywalker

Costa Navarino is the new prime destination in the Mediterranean, with a strong commitment to sustainable practices and environmental responsibility.

Located in the Greek region of Messinia in southwest Peloponnese, Costa Navarino is set against a backdrop of unspoiled, breathtaking seaside scenery and 4,500 years of history.

  • Costa Navarino currently comprises two luxury Marriott properties, The Westin Resort Costa Navarino and The Romanos, a Luxury Collection Resort, offering a total of 766 guestrooms, suites amp;
  • villas, a state-of-the-art 5000m2House of Events conference center, the Anazoe Spa amp; Thalassotherapy, two signature golf courses, exquisite gourmet dining venues, shops and boutiques, first class children’s facilities and multiple sports and activities.

    The award-winning The Romanos, a Luxury Collection Resort and The Westin Resort Costa Navarino are seeking for a capable, outgoing and flexible Reservations Agent.

    The successful candidate needs toto assist the Revenue Team in providing an efficient and friendly Reservations service, and to maximize revenues to achieve budgeted and forecasted targets.

    The minimum pre-requisites for this position is that the candidate is competent in all Reservation Agent tasks, is enthusiastic about the hotel, displays a willingness to learn and a focus on Customer.

    Moreover he / she is an OPERA reservations software user.

    Essential Functions :

  • Maximises rooms revenue through the conversion of telephone calls into sales
  • Is fluent on all hotel products and services
  • Handles faxes and emails pertaining to rooms reservations
  • Is fully conversant with all market segments and rate plans used across all distribution channels
  • Handles customer queries and complaints relating to Rooms Reservations
  • Identifies sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
  • Supports the Reservations Manager and / or Revenue Management leader with special projects as required
  • Candidate requirements :

  • To fill this position the candidate must have a sales orientated personality, being able to converse with a wide range of experienced and inexperienced customers, in both the local language and in English.
  • Be fluent in Greek and English, verbal and written (Other languages- Russian, German or French will be considered a plus)
  • Be able to take a customer focused decision by themselves, whilst remaining cognizant of all sales and revenue management principles.
  • Display passion for our customers, and enthusiasm for the job.
  • Possess strong computer skills, including Microsoft Office, (Excel / PowerPoint / Word) Opera PMS / Samp;C or Fidelio / Delphi, and be fluent in Internet Explorer
  • Navarino Dunes offers :

  • Competitive compensation package
  • Οn going training opportunities
  • Accommodation in the vicinity of Navarino Dunes (for non - Messinian residents)
  • Meals within the premises
  • Private Medical Plan
  • Use of Navarino Dunes Facilities, according to the relevant policies
  • Please note : CVs not fulfilling

    the above prerequisites won’t be taken under consideration.

    If you are interested in this exciting opportunity, please send an English resume and a photograph

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