At WIND , we believe in a world of connection, interaction and sharing!
Our passion is that people enrich their lives with all that communications technology makes possible.
We want our Customers to focus only on expressing themselves, while we take care of the technology that enables them.
So, if you want to take part in changing how people experience their lives, WIND is the right place to be.
Start today, as a CRM Specialist and drive our growth by retaining, growing and developing the established customer base via targeted CRM campaigns while performing deep dive analyses to unveil new opportunities and measure the effectiveness of activities, ensuring best customer experience across touchpoints.
Main Tasks :
Analyse, segment and profile the existing customer base to identify opportunity segments
Design, implementation and execution of CRM targeted campaigns to identified opportunity segments aiming to safeguard customers, reduce churn and grow revenue
Design and develop channel communication (Inbound, Outbound, SMS, Digital) plan in line with contact strategy
Deep dive analysis and campaign evaluation identifying strengths and recommending adjustments necessary to optimize success rates and return on investment
Close collaboration with Product and Finance teams to develop offers / propositions that will meet customer needs and satisfy companys strategic goals
Work closely with Sales teams and Call-centres, receiving feedback on campaigns performance to ensure targets achievement and best customer experience during customer contact
Identify market threats and propose appropriate actions to protect customer base and revenue
University degree in, Mathematics, Statistics or other related discipline.
Postgraduate studies in Business Analytics, Statistics or Operational research will be considered a plus
At least 4 years experience in a business related area
Excellent analytical and problem solving skills
Proven experience of data analysis and statistical techniques including customer profiling, segmentation, clustering and predictive modeling
Good knowledge of data mining / statistical tools such as SPSS Modeler, SAS
Knowledge of BI tools will be considered an asset
Cross functional project management experience will be a strong advantage.
Quantitative dexterity paired with critical thinking is a must
Ability to work under tight deadlines
Self-motivated with an ability to work independently under minimal supervision.
Positive attitude with friendly and professional demeanour
Join Our Team and :
Be part of a fast-growing company, and one of the biggest in Greece
Work with passionate professionals, who excel in their fields
Learn in a challenging and friendly working environment
Create your career path in dynamic organization
Enjoy competitive salary, private health insurance & special offers
Get flexy , work from home 1 day / week
Share your hobbies , take part in more than 10 ευWIND activities (athletic & cultural)