Be You’ at GSK
Our values and expectations are at the heart of everything we do and form an important part of our culture.
These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork.
GSK focuses on our values and expectations and a culture of innovation and performance.
In this role you will
For our headquarters in Athens, we are looking for a Customer Service Representative for Mass Market channel to join in our Consumer Health Care area.
The successful candidate will work within the framework of sales order processing and provide after sales service support to OTC and MM market and will collaborate with Customer Service, Supply Chain, Warehouse & Distribution, Sales, Finance teams.
Key accountabilities :
Manages, inserts and monitors Customer orders and order portfolio in order to guarantee perfect execution of the activity
Manages order prioritization as required (low stock situation, urgencies), monitors back orders and order cancelations and provides feedback to sales department.
Manages collaboration with customer when applicable, provides information to customers for new products placements, stock outs, delays, open balances and logistics data and forwards information received or requests to appropriate functions on time.
Manages Customer claims, returns, and credit notes.
Manages Sales order activity Cut Offs when appropriate and establishes financial provisions when applicable.
Measures performance delivered to customers and proposes corrective actions when required.
Monitors sales conditions applied to contracts in terms of prices, discounts, delivery terms and validate feasibility of execution.
Follows up with the 3PL Providers and customers for the on time and in full delivery of the orders, clarifies the responsibility and the justification for order cancelations / mistakes during distribution and takes actions to correct them.
Maintenance and update of the Customer Service archive (invoices, delivery notes credit notes etc)
New customer creation into ERP and customer data maintenance.
Manage month end activities.
Basic Qualifications :
We are looking for professionals with these required skills to achieve our goals :
A bachelor’s Degree in Business Administration, Economics or related field
Minimum of 2-3 years’ experience within customer service or supply chain
Good knowledge of order-to-cash activities is considered an asset
Good level of SAP competence (CRM / EDI / VMI experience is considered an asset)
MS office user
Good knowledge of English language
Customer centric approach
Analytical and problem-solving skills
Self-motivation with priority and time-management skills
Excellent interpersonal skills with ability to contribute fully to cross functional teams
Strong influencing, communication and negotiation skills. Ability to make decisions
Excellent skills in building internal and external relationships
Ability to develop capability and competences of Customer Service team
Strong work ethic, perseverance
GSK is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity / expression, age, disability, genetic information, military service, covered / protected veteran status or any other federal, state or local protected class.
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