Customer Service Representative
GSK
Athens, Attiki, Greece
πριν από 1 μέρα

Be You’ at GSK

Our values and expectations are at the heart of everything we do and form an important part of our culture.

These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork.

GSK focuses on our values and expectations and a culture of innovation and performance.

In this role you will

For our headquarters in Athens, we are looking for a Customer Service Representative for Mass Market channel to join in our Consumer Health Care area.

The successful candidate will work within the framework of sales order processing and provide after sales service support to OTC and MM market and will collaborate with Customer Service, Supply Chain, Warehouse & Distribution, Sales, Finance teams.

Key accountabilities :

Manages, inserts and monitors Customer orders and order portfolio in order to guarantee perfect execution of the activity

Manages order prioritization as required (low stock situation, urgencies), monitors back orders and order cancelations and provides feedback to sales department.

Manages collaboration with customer when applicable, provides information to customers for new products placements, stock outs, delays, open balances and logistics data and forwards information received or requests to appropriate functions on time.

Manages Customer claims, returns, and credit notes.

Manages Sales order activity Cut Offs when appropriate and establishes financial provisions when applicable.

Measures performance delivered to customers and proposes corrective actions when required.

Monitors sales conditions applied to contracts in terms of prices, discounts, delivery terms and validate feasibility of execution.

Follows up with the 3PL Providers and customers for the on time and in full delivery of the orders, clarifies the responsibility and the justification for order cancelations / mistakes during distribution and takes actions to correct them.

Maintenance and update of the Customer Service archive (invoices, delivery notes credit notes etc)

New customer creation into ERP and customer data maintenance.

Manage month end activities.

Why you?

Basic Qualifications :

We are looking for professionals with these required skills to achieve our goals :

A bachelor’s Degree in Business Administration, Economics or related field

Minimum of 2-3 years’ experience within customer service or supply chain

Good knowledge of order-to-cash activities is considered an asset

Good level of SAP competence (CRM / EDI / VMI experience is considered an asset)

MS office user

Good knowledge of English language

Customer centric approach

Analytical and problem-solving skills

Self-motivation with priority and time-management skills

Excellent interpersonal skills with ability to contribute fully to cross functional teams

Strong influencing, communication and negotiation skills. Ability to make decisions

Excellent skills in building internal and external relationships

Ability to develop capability and competences of Customer Service team

Strong work ethic, perseverance

GSK is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity / expression, age, disability, genetic information, military service, covered / protected veteran status or any other federal, state or local protected class.

Important notice to Employment businesses / Agencies

GSK does not accept referrals from employment businesses and / or employment agencies in respect of the vacancies posted on this site.

All employment businesses / agencies are required to contact GSK's commercial and general procurement / human resources department to obtain prior written authorization before referring any candidates to GSK.

The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business / agency and GSK.

In the absence of such written authorization being obtained any actions undertaken by the employment business / agency shall be deemed to have been performed without the consent or contractual agreement of GSK.

GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses / agencies in respect of the vacancies posted on this site.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment.

This capture of applicable transfers of value is necessary to ensure GSK’s compliance to all federal and state US Transparency requirements.

For more information, please visit GSK’s Transparency Reporting For the Record site.

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