Italian Speaker - Technical support - Relocation covered
speakit
Athens, Greece
πριν από 19 ώρες
source : Europe Language Jobs

Description

Parli l' italiano?

Are you the

Italian speaker technical expert

we’re looking for?

Work for the worlds largest technology company! Join a dynamic & multicultural team and let your new journey begin in Athens!

Benefit from a unique opportunity to become customer representative for one of the Big Four tech companies that specializes in consumers electronics, in an excellent working environment.

You will handle and resolve customers’ technical issues at the first contact if possible following troubleshooting protocols through multiple contact channels (phone, e-mail, chat), while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism.

Click apply & get ready to fly!

What you will need to do :

Act as the first point of contact for all the Italian-speaking customers

Identifying and assessing customers’ needs to achieve satisfaction

Provide software troubleshooting for mobile devices (mobile phones, tablets & more)

Assist customers to manage / secure their account & passwords

Resolve customers’ online store post-sales requests

Deliver high quality support : provide accurate and complete information by using the right methods / tools

Manage large amounts of incoming calls & emails

Build sustainable relationships and trust with customer accounts through open and interactive communication

Handle customer complaints, provide appropriate solutions

Identify and assess customers’ needs to achieve satisfaction

Requirements

The must have, in order to be our Italian speaker technical expert are :

Native-level or near-native level in Italian language, along with good English skills

Tech savvy, curious and problem-solving acumen

Ability to identify technical issues and suggest immediate solutions to clients

Provide systematic assistance to customers in a communicative manner

High School Diploma

Flexibility to work night shifts / weekend shifts (if applicable)

Familiarity with iOS and / or MacOS, or comparable technology, is preferred

Prior customer support experience would be an advantage

Strong phone contact handling skills and active listening

Offer

What’s in for You :

Excellent salary (1045€ - 1200 / 14 salaries per year)

Performance based bonus up to 100-200€

First-class ongoing training and development

Career development opportunities

Relocation package in case you reside outside of Greece

Work from home policy

You will join a multinational market leading call center company

Work in a vibrant and energetic office wit at state of the art premises

Free Greek language lessons

Multicultural and modern working environment

Onsite canteen and casual dress code

Employee relations team to assist you with integrating to the Greek lifestyle & culture

Fun interactive activities organized within the team (team events, excursions, themed parties, sporting events, etc.

And of course, as promised Relocation!!

Flight ticket to Greece

Cab fare from Airport to your hotel

2-week hotel accommodation

Assistance finding an apartment

Real estate fee covered by our company

Only CVS in English will be reviewed.

Αναφορά αυτής της εργασίας
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