Application Support Engineer
Unify Inc
Athens, Attica, Greece
πριν από 33 μέρες


Atos is a global leader in digital transformation with approximately 100,000 employees in 72 countries and annual revenue of around € 12 billion.

The European number one in Big Data, Cybersecurity, High Performance Computing and Digital Workplace, The Group provides Cloud services, Infrastructure & Data Management, Business & Platform solutions, as well as transactional services through Worldline, the European leader in the payment industry.

With its cutting-edge technologies, digital expertise and industry knowledge, Atos supports the digital transformation of its clients across various business sectors : Defense, Financial Services, Health, Manufacturing, Media, Energy & Utilities, Public sector, Retail, Telecommunications and Transportation.

The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

Atos SE (Societas Europaea) is listed on the CAC40 Paris stock index.

Unify is the Atos brand for communication and collaboration solutions. At the core of the Atos Digital Workplace portfolio, Unify technology enables organizations of all sizes to transform the way they collaborate, creating a more connected and productive workforce which can dramatically improve team performance, individual engagement and business efficiency.

Unify products represent a strong heritage of technology innovation, reliability and flexibility. Their award-winning intuitive user experience can be delivered through almost any device and in any combination of cloud or on-

premise deployment. Augmented by Atos’ secure digital platforms, vertical solutions and transformation services, they set the global standard for a rich and reliable collaboration experience that empowers teams to deliver extraordinary results.

Our largest software development center is located in Athens, employing more than 270 highly skilled software professionals.

Additionally, we have a team of over 40 professionals in charge of Global Operation & Service activities.

Athens Center of Excellence is seeking for an enthusiastic Application Support Engineer to join our dynamic team.

Main Responsibilities :

  • Diagnose, reproduce and resolve / confirm fixes for complex, critical customer problems for Unify enterprise communication / collaboration products as part of a 24x7 global, level 3 engineering support team
  • Ensure that OLA (Operation Level Agreement) thresholds for problem ticket handling are consistently met
  • Engage in critical operations tasks on customer deployments to ensure business continuity
  • Work jointly with software / quality engineering teams on improving the product quality and test scope
  • Obtain and maintain an in-depth understanding of Unify products’ technology, architecture and implementation; help transfer knowhow to level 1 and 2 support groups
  • Act as the voice of the customer towards product teams for recurring issues or feature requests
  • Education & Profile :

  • University degree in Software Engineering / Computer Science or similar discipline
  • 2+ years of professional experience in a Software / Quality / Support Engineering position, preferably within the telecommunications domain
  • Fluency in English; fluency in German is a major plus
  • Strong communication and problem solving skills
  • Work hour / shift flexibility
  • Fulfilled military obligations
  • Technical Skills :

  • Solid Programming skills in an Object Oriented language
  • Proven experience with Linux / Windows OS and virtualization platforms
  • Extensive computer networking skills
  • Working knowledge of the full application development life cycle and agile methodologies
  • Experience with development / quality engineering tooling landscape
  • Additional skills to be considered as advantages :


  • Competitive remuneration package
  • Life & Health Insurance
  • Work in a challenging multinational environment
  • Continuous training opportunities
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