Mantis Group of Companies covers a wide range of FMCG categories (i.e. Beverages, Spirits, Food, Household, Personal Care).
The portfolio of brands includes RED BULL energy drink , ENERGIZER batteries , WILKINSON SWORD blades , HAWAIIAN TROPIC sun care , MARS ( impulse channel forMars, M&M, Snickers, Maltesers, Milky Way, Twix, Orbit, Uncle Ben’s, Whiskas ) and MARBO snacks(a company of PEPSICO).
The company is currently seeking to employ :
E-shop & E Commerce Operator (reference number E-Shop 01 )
We are looking for passionate professional Operator willing to work with multicultural teams to develop and manage an E-Shop E-Commerce Platform.
The successful candidates will be responsible for :
Manage Website configuration and parameters (payment options, stock management, Pricing Policies, Etc)
Answer e-mail enquiries, resolving complaints & processing orders in an efficient and timely manner based on E-commerce and Customer service guidelines.
Support Internal Departments following the updated E-Commerce Guidelines and resolving day to day customers issues.
Process orders based on an Omni Channel and resolving in store online orders
Cooperate with warehouse and ERP system regarding the day to day customers’ orders
Cooperate with E-commerce platform agency regarding the day to day management of the web side
Cooperate with IT Manager for new development needs. Briefing and monitoring new projects to the E-commerce platform agency
Update product information and content on the website
Perform daily merchandising and maintenance update on site
Available according to ad hoc IT needs.
Previous experience for at least 1 year
Passionate with Customer Service
Knowledge of digital marketing and social media will be an Asset
Excellent communication skills in English (written and verbal)
Knowledge of commercial programs and applications (SAP, MS Office - Word, Excel, etc.)
Ability to work in a team
Ability to follow procedures, prioritize and manage multiple tasks
Competitive remuneration package
Professional Development through real projects, coaching and trainings
Private Insurance Plan
All applicants should submit their CV mentioning E-Shop 01