E-shop & E-Commerce Operator (reference number E-Shop 01)
Mantis Group
Αθήνα
πριν από 4 μέρες
source : Kariera.gr

Περιγραφή Θέσης

Mantis Group of Companies covers a wide range of FMCG categories (i.e. Beverages, Spirits, Food, Household, Personal Care).

The portfolio of brands includes RED BULL energy drink , ENERGIZER batteries , WILKINSON SWORD blades , HAWAIIAN TROPIC sun care , MARS ( impulse channel forMars, M&M, Snickers, Maltesers, Milky Way, Twix, Orbit, Uncle Ben’s, Whiskas ) and MARBO snacks(a company of PEPSICO).

The company is currently seeking to employ :

E-shop & E Commerce Operator (reference number E-Shop 01 )

We are looking for passionate professional Operator willing to work with multicultural teams to develop and manage an E-Shop E-Commerce Platform.

The successful candidates will be responsible for :

  • Manage Website configuration and parameters (payment options, stock management, Pricing Policies, Etc)
  • Answer e-mail enquiries, resolving complaints & processing orders in an efficient and timely manner based on E-commerce and Customer service guidelines.
  • Support Internal Departments following the updated E-Commerce Guidelines and resolving day to day customers issues.
  • Process orders based on an Omni Channel and resolving in store online orders
  • Cooperate with warehouse and ERP system regarding the day to day customers’ orders
  • Cooperate with E-commerce platform agency regarding the day to day management of the web side
  • Cooperate with IT Manager for new development needs. Briefing and monitoring new projects to the E-commerce platform agency
  • Update product information and content on the website
  • Perform daily merchandising and maintenance update on site
  • Available according to ad hoc IT needs.
  • Requirements

  • University graduate
  • Previous experience for at least 1 year
  • Passionate with Customer Service
  • Knowledge of digital marketing and social media will be an Asset
  • Excellent communication skills in English (written and verbal)
  • Knowledge of commercial programs and applications (SAP, MS Office - Word, Excel, etc.)
  • Ability to work in a team
  • Ability to follow procedures, prioritize and manage multiple tasks
  • Benefits

  • Competitive remuneration package
  • Professional Development through real projects, coaching and trainings
  • Private Insurance Plan
  • All applicants should submit their CV mentioning E-Shop 01

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