Service Co-Ordinator & QA
Elekta
Athens
πριν από 5 μέρες

We continually look for motivated and skilled individuals who are interested in supporting our customers healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

Elekta is a human care company pioneering significant innovations and clinical solutions for treating cancer and brain disorders.

The company develops sophisticated, state-of-the-art tools and treatment planning systems for radiation therapy, radiosurgery and brachytherapy, as well as workflow enhancing software systems across the spectrum of cancer care.

Elekta aims to improve, prolong and even save patient lives. Today, Elekta solutions in oncology and neurosurgery are used in over 6,000 hospitals worldwide.

Elekta employs around 3,400 employees globally.

The Service Support is the first point of contact for Customers and Field Engineers calling the department for technical support, parts and information.

This is an office based role that may require limited time out of the office attending customer user meetings or site visits.

The Service Co-Ordinator is the main interface between the customer and the support functions within the business unit.

This is a very rewarding job and the position is a key to providing Elekta’s renowned level of professional service so if you are a highly motivated individual who would like to become a part of a company that thrives on innovation and is dedicated to fighting serious disease, we would like to hear from you!

This is a temporary position to cover maternity leave.

RESPONSIBILITIES

  • Administration & Assignment of engineers Work Orders & Axrem Documentation
  • Source and Seeds ordering, exchanges and scheduling.
  • Processing of customer spares orders, returns and transportation.
  • Processing and Administration of mandatory and Non Mandatory Field Change Orders’ to customers.
  • Ensure that all customers are provided with high quality care and attention throughout the sales and service process.
  • Complete the administration requirements of the role in accordance with the quality system in a timely and accurate manner.
  • Provide feedback to the Service Manager / Service Director any problems, solutions or opportunities which may need to be communicated to other parties.
  • AUTHORITIES

  • No budgetary responsibilities
  • No line manager or supervisory responsibilities
  • Responsible for completing set jobs in timescales determined by Service Leader / Service Director
  • RELEVANT KNOWLEDGE, SKILLS AND COMPETENCIES

    Key performance competencies

  • Fluent in Greek and proficient in English
  • Word and Excel are essential, at least to intermediate and preferably expert standard
  • Ability to be organised and familiar with data entry / data mining using spread sheets (Excel) & be able to generate management reports.
  • Knowledge of ERP / CLM system would be an advantage (Salesforce would be preferable)
  • Good communication skills both written and oral
  • Proven track record of committing to deadlines & working with minimum supervision
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