We are looking for enthusiastic tech-savvy people, with good computer and soft skills, to provide remote top customer experience!
We are ONLY looking for candidates with a European Passport or Work VISA!
At European Language Jobs Greece we are thrilled to collaborate with one of the hottest software brands when it comes to cloud project management.
It’s an all-in-one workspace designed to help members of a company or organization coordinate deadlines, objectives, and assignments for the sake of efficiency and productivity.
This is a great opportunity to join our talented remote support team, working for home, with a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge.
Training will take place on-site in Athens, Greece. After training, the team will be working remotely.
What you will do
Handle tickets, following support procedures and policies
Communicate with customers via e-mail, following support procedures and policies
Follow specified workflows for incident identification, escalation, resolution and closure
Track and follow cases to ensure they closed in an efficient and timely manner
Work towards reaching targets as set out by client statement of work as well as internal targets
What you will bring
Superior written and verbal communications skills in French
Outstanding communication skills in English
Ability to understand the main ideas of complex text on both concrete and abstract topics
Ability to fluently interact without strain for either party.
Experience working with direct consumers, in B2C environment; B2B is a distinct advantage
High attention to details and follow through
An effective team player who is able to also work independently
Proven ability to deal with problems and solve them effectively
Professional customer service skills : solutions mindset, helping nature, passion for the customer and the customer experience
What we offer
Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment (-all at no cost to you-))
Remote working position, in Greece
Competitive monthly salary + 2 extra salaries per year
Private Health Insurance
Numerous benefits and discounts
Full training by certified instructors