Swedish Speaking Travel Agent to Sunny Athens
Nordic Jobs Worldwide
Athens, Greece
πριν από 2 μέρες
source : Europe Language Jobs

Description

Do you want to work for one of the world's biggest flight centric Online Travel Agencies and build your career in tourism?

Our client is on the lookout for talented Swedish speaking professionals to join their team in Athens.

About our client :

Our client a diverse, dynamically growing team of 1000 and is one of the leading global flight-centric Online Travel Agencies with billions in annual gross sales.

Their headquarters are located in Sweden, Athens, Canada and India.

Position Overview

As a Travel agent, you will assist our clients in completing their travel itineraries over the phone, emails and social media requests while handling our reservation systems.

Another vital aspect of the Travel Agent position is to promote and sell our flight add-on products as a natural extension of conversation with the customer.

Our intention is to provide a more complete service to our customers by travelling with peace of mind and security.

In order to ensure a flawless and positive customer experience, all our agents have a friendly attitude and enjoy helping others!

Responsibilities

Receive & process incoming calls, emails & social media requests

Ensure & provide quality of service to customers. i.e. handle inquiries & complaints from customers in a professional manner

Manage flight cancellations, rebookings and force majeure situations

Develop & recommend changes to existing methods & procedures to increase accuracy, efficiency & responsiveness of the Travel Operations department as a whole

Report technical issues, customers’ complaints and other problems

Enjoy and encourage working with sales

oral and written)

Excellent command of the English language

Experience in the customer service sector

Experience in working with KPIs

GDS knowledge will be considered as an asset (Amadeus or Sabre)

Computer literacy

Excellent communication skills and a can-do attitude

Quality focus and multitasking in a fast-paced environment

Ability to manage change and work under pressure

Playing to win

Accountability & cooperation

Urgency to be excellent

Benefits

The chance to work in a highly paced environment and grow professionally

A relaxed & fun work environment where you can enjoy daily breakfast, can play ping pong or join yoga lessons

Competitive monthly salary + 2 extra salaries per year

Complimentary private health insurance

Modern, bright open office plan stretching over 4000

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