Dutch speaking Customer Support Agent - JID:5956
SpotOn Connections
Athens, Greece
πριν από 12 ώρες
source : Europe Language Jobs


On behalf of our client in beautiful Athens, we are looking for dedicated and driven German speaking Customer Support Agents! Interested? Let us know!

As a customer service specialist in this project, your daily responsibilities will include :

About Athens :

Athens is the sunny capital of Greece, boasting vibrant nightlife, Mediterranean weather, and lots of places to visits. Being the European poster city for art and culture, Athens is a great city to live in if you are a history buff or an art enthusiast.

Amongst the many places to visit; there is the Acropolis Museum, the Museum of Cycladic Art, Ancient Agora, the Temple of Haephaestus, as well as that of Poseidon, and Roman Agora.

Responsibilities :

  • Being part of a team specialized in offering support through written and phone communication.
  • Troubleshoot the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone
  • Assist consumers in setting up service repair for their appliances, check availability of technicians and make appointments for service calls
  • Facilitate resolution for consumers issue and log the information into the consumers account.
  • Meet and exceed our service quality goals, compliance regulations and productivity targets
  • Create amazing experience that people value and we are proud of
  • Be responsible to follow the direction of management and provide feedback
  • Requirements :

  • Basic computer skills as well as MS office. Advance usage of computer software such us Adobe, Data Bases, CRM. Ability to troubleshoot and find the solution independently Specific :
  • Awareness of GPS system / localization technology
  • Interest in automotive industry ( especially trucks) and ability to characterize fuel consumption influences
  • Experience in logistics / supply chain is a strong advantage Missing data in the system (GPS location, drivers data, scheduled maintenance, fuel consumption etc. )
  • Incorrect data in the system (GPS location, drivers data, scheduled maintenance, fuel consumption etc. )
  • Malfunction of the Fleetboard services (localization, truck data, driver performance, etc. )
  • Offer

    On offer to the sucessful candidate :

  • Competitive salary package, including monthly bonuses
  • Continuous learning / development opportunities and competitive career opportunities
  • A safe, friendly, creative, innovative and technological organization
  • International and multicultural environment. A large team of like minded expats!
  • We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Berlin, Bulgaria, Malta, and many more!!

    We offer a 250 euro refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.

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