Wholesale CRM Operations Engineer
Vodafone
Athens, GR
πριν από 3 μέρες

Role purpose :

The role is responsible for operating and supporting Wholesale CRM, focusing on services availability and providing great customer experience to internal and external customers.

Key accountabilities and decision ownership :

  • Operations and maintenance of Wholesale CRM
  • TT / SR resolution (Level 1)
  • Incident, problem management and analysis (Level 2)
  • Coordinate with remote teams and vendors for Incident / Problem resolution
  • Participate in DevOps initiatives to automate part / all of the delivery pipeline
  • Review deliverables from Vendors and IT Delivery Engineers
  • Execute deployments of projects or hotfixes in production
  • Monitor day to day activities and report performance KPIs to stakeholders
  • Being on-call is not necessary
  • Core competencies, knowledge and experience :

  • Demonstrate ability to :
  • o Build a strong understanding of the business processes

    o Understand Problems and be able to identify the root cause and suggest optimal solutions

    o Collaborate with business and IT partners (on-shore and off-shore)

    o Collaborate with peers in conducting code reviews, peer consultations, and providing technical feedback within the team

  • Excellent analytical and troubleshooting skills.
  • Excellent written and oral communication in English.
  • Must have technical / professional qualifications :

  • Bachelor’s Degree in Computer Science or Engineering or previous demonstrated work experience.
  • 3 - 5 years application development or operations in a corporate environment preferably using some of the below technologies :
  • o Oracle PL / SQL

    o Web Services (SOAP / REST) and integration with middleware systems (Oracle OSM)

    o Unix scripting

  • Preferred experience on Telco industry
  • What's in it for you :

  • Competitive salary
  • Private Health & Medical Insurance
  • Smart Working eligible to work from home
  • Extra days-off : We love mothers 4 months extra paid off-period!
  • Gym, Sports, Excursion weekends & Special events
  • Restaurant, entertainment areas, hairdresser, etc.
  • Needless to say, we cater for your communication wherever you are
  • Come as you are. We love when people feel they can be themselves at work
  • Αναφορά αυτής της εργασίας
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