Role purpose :
The role is responsible for operating and supporting Wholesale CRM, focusing on services availability and providing great customer experience to internal and external customers.
Key accountabilities and decision ownership :
Operations and maintenance of Wholesale CRM
TT / SR resolution (Level 1)
Incident, problem management and analysis (Level 2)
Coordinate with remote teams and vendors for Incident / Problem resolution
Participate in DevOps initiatives to automate part / all of the delivery pipeline
Review deliverables from Vendors and IT Delivery Engineers
Execute deployments of projects or hotfixes in production
Monitor day to day activities and report performance KPIs to stakeholders
Being on-call is not necessary
Core competencies, knowledge and experience :
Demonstrate ability to :
o Build a strong understanding of the business processes
o Understand Problems and be able to identify the root cause and suggest optimal solutions
o Collaborate with business and IT partners (on-shore and off-shore)
o Collaborate with peers in conducting code reviews, peer consultations, and providing technical feedback within the team
Excellent analytical and troubleshooting skills.
Excellent written and oral communication in English.
Must have technical / professional qualifications :
Bachelor’s Degree in Computer Science or Engineering or previous demonstrated work experience.
3 - 5 years application development or operations in a corporate environment preferably using some of the below technologies :
o Oracle PL / SQL
o Web Services (SOAP / REST) and integration with middleware systems (Oracle OSM)
o Unix scripting
Preferred experience on Telco industry
What's in it for you :
Private Health & Medical Insurance
Smart Working eligible to work from home
Extra days-off : We love mothers 4 months extra paid off-period!
Gym, Sports, Excursion weekends & Special events
Restaurant, entertainment areas, hairdresser, etc.
Needless to say, we cater for your communication wherever you are
Come as you are. We love when people feel they can be themselves at work