Resolving customer queries / concerns / enquires regarding client’s services. Using multi-channels to converse and follow up with the customer.
Be able to cross and upsell additional products. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Welcome customers (by phone and email)
Manage the back-office processing of reservations (booking, issuing, modifications and cancellations of services)
Ensure after-sales follow-up, dispute management and compensation
Advise and sell client’s services (flight / packages / flight + hotel)
Process and carry out the administrative follow-up of the files (invoicing, convocation, delivery of travel documents)
Establishes the customers’ needs to diagnose and resolve problems
Ability to converse with the customer via multichannels (voice, email etc)
Degree in Tourism or a strong experience in Tourism / travel agencies will be consider as a plus
Previous experience of at least 1 year in Customer Service
Used at least one of the GDS tools (Amadeus), B2B Travel websites, etc.
Native / Fluent in German Language
Have a confirmed level of English (C1 - written and oral)
Comfortable speaking, organized, responsive and rigorous
Able to welcome, listen, analyse and organise the workload
Marketing knowledge and sales skills will be considered as a plus
The Company offers :
Competitive remuneration package
Opportunities for international Career through the International Mobility program
A challenging working environment
If interested, please send your CV to Patricia spotonconnections.com