French Team Manager
Spoton Connections
Athens, Greece
πριν από 3 μέρες
source : JobsFactor

We are looking for a talented and accomplished French Team Manager to be responsible for supervising an assigned team to meet or exceed client / corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

Our client is a software security pioneer that offers a wide range of services related to cybersecurity, privacy, performance, and utility software for desktop computers and mobile devices.

As a Team Manager in this project, your daily responsibilities will include :

  • Communicate effectively and regularly with the working group, articulating different types of information (operational / management / etc)
  • Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with project
  • Work as a team, actively collaborating in the development of the advisors activities
  • Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall

  • Undertake formal monthly / quarterly performance reviews
  • Provide clear direction and guidance to ensure consistent achievement of key performance metrics
  • Accurate and timely communication of any client issues to Operations Manager
  • Maintain an environment which supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company
  • Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.
  • Understand and comply with all regulatory, fair trading and competition rules and adhere to Health, Safety and Security responsibilities
  • To succeed in the role, you will need to have :

  • Native our proficient French (mandatory)
  • Advanced level of English (at least C1) both verbal and written
  • Other European languages will be a plus
  • Minimum of 12 to 18 months of call center experience preferably as a Team Manager or product specialist
  • Evidence of effective interpersonal, coaching, and leadership skills
  • Excellent telephone, keyboard, verbal and written communication skills
  • Good numeric and verbal reasoning skills
  • Effective time management
  • Ability to organize and prioritize, set priorities and multi-task
  • Must hold EU citizenship or valid work permit for Greece
  • Be a local candidate or willing to relocate to sunny Athens, Greece
  • Αναφορά αυτής της εργασίας
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