Customer Service Agent - Spare Parts
Erma First
πριν από 5 μέρες

Customer Service Agent - Spare Parts

EPE (Environmental Protection Engineering S.A.) counts over 40 years in the Marine and Industrial sectors investing in research, development and implementation of new technologies.

EPE has developed innovative machinery for water treatment and environmental response services.

Our vision is to provide efficient, state-of-the-art products and services that set benchmarks for quality, reliability, and innovation, meeting customer’s expectations for outstanding service and support and maintaining its top position amongst the most prominent suppliers of the shipping industry worldwide.

Motivated by the Maritime needs and dedicated to the environmental rules, we provide worldwide solutions for the Maritime sector.

When you join us, you become a member of our team of thinkers and innovators, who make the things that shape the future.

EPE (Environmental Protection Engineering S.A.) is seeking to hire a Customer Service Agent who will be responsible to maintain a high level of customer satisfaction and ensure the delivery of a support service which exceeds customers’ expectations in professionalism, solution provision and turnaround.

  • Handle and follow up quotations, orders, dispatch of spare parts and services for Evac products according to existing policies and procedures
  • Act as a link between customer and the various parties (forwarders / warehouse / service technicians / agents) involved in the delivery process
  • Ensure highest level of response time and customer service
  • Maintain close and strong relationships with the customers, understand their needs and promptly provide solutions regarding technical and / or customer service issues
  • Handle and monitor purchase orders and coordinates with vendors for the timely delivery of purchases
  • Degree (preferably from a technical institution)
  • Experienced in marine spare parts business
  • Fluency in English both oral / written
  • Ability to handle big volume of incoming inquiries / orders
  • Hard working, self-motivated individual, with good organizational skills, with high teamwork spirit and customer service orientation mentality
  • Good understanding of the supply chain in shipping
  • If you are interested in the opportunity to join us you may submit your CV

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