ICT Engineer
Vodafone UPLIFT
Athens, GR
πριν από 4 μέρες

Contract Type : Permanent

Permanent

Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data we carry people’s lives.

And that’s a huge responsibility. If you think for a minute about the people you rely on the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work.

We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best.

We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.

Role Purpose

The job holder will be the ICT & Cloud engineer working in close cooperation with ICT Consultants and Solution Architects in the delivery and support of Vodafone’s Cloud Services & Solutions to business customers, reporting to the ICT Solutions Supervisor.

Description

Key accountabilities and decision ownership :

  • Directly support the design, delivery, and support of Cloud Services and Dedicated computing Services & Solutions to Vodafone customers.
  • Partner with internal and external partners to ensure that appropriate documentation is created to describe solutions delivery and implementation.
  • Orchestrate Cloud & ICT Services implementation with internal and external business partners.
  • Monitor and coordinate incident resolution and change requests implementation.
  • Escalate complex operational issues to business partners as needed.
  • Directly support end customers remotely or on premise visits to ensure the successful adoption of Cloud Services and Computing Services.
  • Ensure that all solutions adhere to established security and compliance measures.
  • Achieve the sales targets for Cloud Services & Solutions through support and cooperation with Vodafone’s ICT Consultants and Solution Architects
  • Inspire and ignite attention to Vodafone’s offer of Cloud Services & Solutions.
  • Core competencies, knowledge and experience :

  • Critical thinker and problem solver with a customer first mind-set.
  • Relevant 5 years’ experience in Cloud and ICT operations (Support & Delivery) with an IT company, working with hybrid Cloud solutions.
  • Ideally holding certifications in one or more Major cloud vendor’s technology (Azure, AWS, GCS, IBM)
  • Ability to understand the customer’s IT operation model and discuss in technical terms, the migration to Cloud (SaaS, PaaS & IaaS) services & solutions.
  • Inspired for effective communication in technical and commercial terms and to explain the benefits of Cloud economics.
  • Results oriented and attention to detail.
  • Passion for continuous learning of new technologies and stay current with latest Cloud services & solutions.
  • Self-drive and commitment to create awareness, consideration and adoption of innovative services and solutions.
  • Technical / professional qualifications :

  • University degree or Diploma in IT or related field
  • Excellent speaking and writing English skills
  • Commitment from Vodafone

    Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded.

    We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too.

    At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.

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