ERP CRM Architect Manager
Athens, Greece
πριν από 3 μέρες

Job Description

Are you ready to step up to the New and take your technology expertise to the next level?

Join Accenture and help transform leading organizations and communities around the world in achieving their goals faster and more efficiently.

The sheer scale of our capabilities and client engagements and the way we collaborate, operate, and deliver value provides an unparalleled opportunity to grow and advance.

Choose Accenture and make delivering innovative work part of your extraordinary career.

As part of our Accenture Microsoft Business Group (AMBG) practice, you will lead Technology Innovation to Shape World-Class Business Solutions for our Clients and deliver them at scale.

There will never be a typical day and that’s why people love it here. The opportunities to make a difference within exciting Client initiatives are unlimited in the ever-changing technology landscape.

You will be part of a growing network of technology experts who are highly collaborative taking on today’s biggest, most complex business challenges.

We will nurture your talent in an inclusive culture that values diversity. Come grow Your Career in technology at Accenture!

Microsoft ERP-CRM Architect - Manager will be part of an international team that will enable the delivery Microsoft based projects for important Products companies in Europe.

The projects are usually complex transformations involving the adoptions of existing Accenture offerings complemented with custom solutions for the creation of a unique proposition based on Microsoft ecosystem.

The resource will have to be the reference point for designing and implementing effective systems to help our Clients track their customer engagement, sales, service, marketing and retention.

The role implies a strong understanding of the solutioning opportunities that the Microsoft Dynamics 365 and in general the Microsoft Ecosystem offers to create distinctive capabilities.

It also requires a clear view on how the portfolio of offerings available can be combined to accelerate the delivery. The resource will be working with other solution architects within the Accenture Microsoft Business Group as well as the broader Accenture to build the end to end solution.

This implies strong attitude of guiding the overall effort towards a common design that he will be defining. The resource needs to have good understanding on how processes across systems will interact to ensure that each component fit together.

This requires an aptitude for architecting / designing end to end solutions, defining multi team delivery approach and effort, consolidating contribution from each solution architect, articulate the end to end solution internally and externally.

Key responsibilities may include :

Closely work with the Accenture Account teams on individual opportunities to define the best strategy and price to win.

Working with various offering and industry leads to shape and implement together complex solutions to deliver value for the client.

Direct efforts to defining technical, operational, and user requirements, as well as plan, analyse, build, design and implement the entire CRM lifecycle

Working with Microsoft Dynamics AX / 365 for Operations implementations in a development lead role, as well as technical and functional experience

and business networks, and joining professional organizations

As an ERP-CRM architect, you will work with implementation teams from concept to delivery, providing IT architecture expertise for successfully deploying large scale digital solutions in the enterprise, using modern digital technologies on premise and cloud

Lead cloud solution and scoping to generate estimates and approaches for proposals and SOWs for Clients

Lead detail technical assessments of current state to establish global ERP architecture by integrating solutions across functional lines

Define how we measure business and operations success and validate ERP system performance

Support clients on ERP standards and prepare them for using their ERP solution by setting training programs and redefining new roles and responsibilities

Compare solution alternatives across both technical and business parameters which support the definition of cost and service requirements

Grow your network through educational opportunities, building and maintaining your personal

Apply methodology, reusable assets, and previous work experience to deliver consistently high-quality work

Deliver written or oral status reports regularly

Stay educated on new and emerging technologies / patterns / methodologies and market offerings that may be of interest to our Clients

Adapt to existing methods and procedures to create possible alternative solutions to moderately complex problems

Understand the strategic direction set by senior management as it relates to team goals

Use considerable judgment to define solutions and seeks guidance on complex problems

Prepare and deliver product messaging to highlight value proposition and unique differentiators

Support pre-sales activities and assessments efforts at a Client or within Accenture

Co-lead or support answers to RFPs issued by Clients


An academic degree on Computer Science / Information Technology or Industrial Engineering

Minimum of 3 years architecting, developing, and deploying large scale solutions using the Microsoft platform and ecosystem

Minimum of 5 years of technical solutions implementation, architecture design, evaluation, and investigation in a cloud environment

Extensive experience with CRM or other business management software, especially Microsoft Dynamics

Deep and strong knowledge and expertise in the broad enterprise architectural area cross industry

Multiyear experience in ERP-CRM business processes

Proven ability to build, manage and foster a team-oriented environment

Ability to adapt to dynamic work environment and be creative within a team

Proven ability to work creatively and analytically in a problem-solving environment

Very strong work ethic with a customer service focus (high intensity)

Use of proven Data & Intelligent Solutions Architect methodologies

Experience in Azure DevOps / Agile way of working


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