Softomotive is a leading worldwide provider of Robotic Process Automation solutions, trusted by more than 8,000 companies worldwide.
With offices in London, New York, Athens, and Bengaluru, and with €25 million in venture funding, Softomotive doubled in size the past year and continues to grow at a rapid pace.
To support this growth, we continue to expand and invest in our future workforce. We are the only provider of process automation technology to offer a portfolio of solutions designed to meet the diverse needs of individuals, small teams, growth companies, and large enterprises.
We are currently seeking for an RPA Support Engineer to be part of our Professional Services & Support team in Athens, responsible for supporting existing and new customers and implementing custom solutions for them using our Process Automation software.
Core responsibilities :
Handle global customer support requests coming via the department’s communication channels
Work during the team’s night shift (from 8.30 pm to 4.30 am)
Strive to achieve exceptional customer service in satisfying customers’ needs and requests
Participate in the maintenance of the department’s Support Portal
Based on performance the candidate will be able to develop his / her career path and handle Professional Services activities
University degree in Engineering / Computer Science or similar discipline
Working experience with Customer Support activities will be considered as a plus
Ability to stay calm when customers are stressed or upset
Adequate programming skills and understanding of programming concepts
Excellent command of the English language, both written and verbal.
Excellent problem solving and troubleshooting skills required
Ability to work effectively under pressure and often independently
Excellent understanding of desktop / web technologies
Windows operating system and commonly used applications and technologies, such as : MSOffice HTML, CSS XML, Xpath SQL and adequate knowledge of database concepts and queries CMD Regular Expressions
Experience on RPA field is considered as a significant plus
Apart from being one of the leaders in RPA and providing you with the opportunity to work with us on challenging projects utilizing the latest technologies in the RPA space, we are also offering you great benefits to ensure we are taking good care of you :
A competitive salary package
An attractive health insurance coverage
The best lunch in town for free
Potential for career growth within Softomotive and the ability to follow your career aspiration.
Continuous investment in our people through training and development.
Company sponsored wellness programs
Softomotive is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.