Italian Product & Service Operations Support - Facebook remote
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source : Careernet.gr

Italian Product & Service Operations Support - Facebook

remote

ItalianAthens, Attica, GreeceFull time

Description

Italian Speakers - Customer Support are needed for Product and Service Operation's (PSO). The mission is to build a service engine that solves today’s customer problems, and prevents tomorrow’s.

PSO teams are involved throughout the lifecycle of product development and service delivery to ensure that our customers have a seamless experience on our platform.

This team is passionate about fostering the growth of communities, businesses and advertisers on Facebook by ensuring they have the tools needed to succeed.

Duties :

  • Ensure support contract conditions are met and delivered to a high standard
  • Identify and anticipate risk
  • Create innovative solutions, adapting methods and practices to consistently drive high-quality projects
  • Identify inefficiencies in workflows and suggest solutions
  • Follow escalation policies and procedures
  • Assist customers with the ads, budgeting and optimization
  • Follow company procedures and ensure availability to review ads, adopting all procedures and guidelines
  • Work effectively as part of a team, developing effective and supportive relationships with colleagues and management
  • Requirements

    The role of the Italian Customer support requires :

    Language skills :

  • Near native level of Italian
  • Advanced level of English
  • Experience & Skills :

  • Good Knowledge of social media
  • Team player
  • Positive attitude
  • Eager to learn
  • Previous experience with Facebook ads will be considered as a plus
  • Benefits

    The benefits for the Italian Customer Support - Product & Service Operations for Facebook are :

  • Competitive salary (1.050-1.200 euros - 14 salaries per year)
  • Extra productivity bonuses
  • First class ongoing training and development
  • Career development opportunities
  • Work in a vibrant and energetic Athens
  • Multicultural and modern working environment
  • Sports
  • Work from home policy
  • And of course, if you are located outside Greece or Athens Relocation!!

  • Flight ticket to Greece
  • Cab fare from Airport to your hotel
  • 2-week hotel accommodation
  • Assistance finding an apartment
  • Real estate fee covered by our company
  • Only CVs in English will be reviewed

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