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  • Handles inbound calls in a timely manner according to the predefined procedures
  • Performs outbound calls to existing clientele for retention and loyalty activities
  • Handles efficiently sales leads for the acquisition of new customers

  • Provides high quality customer service by resolving in a timely manner customer queries / requests / complaints via inbound calls & chat
  • Follows communication scripts" based on the customer’s query
  • Responding efficiently and accurately to customers, Identifies customer needs and provides solutions and alternatives so as to ensure that customers’ queries are answered with the aim of a first time resolution
  • Performs outbound calls to existing customers for retention and loyalty activities
  • Performs outbound calls for new acquisition to existing sales leads
  • Documents all call information according to company’s operating procedures in the CRM system
  • Identifies and escalates priority issues or customer complaints to the Customer Sevice Team Leader / supervisor

  • TEI or AEI or equivalent degree preferred
  • Excellent Customer Oriented skills
  • Strong phone and verbal communication skills
  • Team spirit and can-do attitude
  • Flexibility to work in shifts
  • 2 years of relevant working experience
  • Analytical and problem solving skills
  • Ability to handle situations under stress
  • CRM / ERP software familiarization
  • Please note that the position is outsourced and the employment agreement will be conducted through a third party company.

    Please send your updated CV in English to the following address, with subject title : KARIERA CUSTOMER SERVICE AGENT"


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