Fraud Detection Agent
Etraveli AB
Athens, Attica, Greece
πριν από 5 μέρες

Who we are

Etraveli Group is a leading global platform for flights, an air technology company connecting millions of flights and travelers across the globe.

The company is the exclusive provider of flights to in Europe and recently entered into an acquisition agreement with Booking Holdings pending competition clearance.

We want our customers to experience the world, while we take care of the technology that enables traveling. Every minute we close hundreds of deals for our partners around the globe.

We are the preferred partner of some of the world’s most prominent travel companies such as , Google Flights, Skyscanner and Kayak.

At the same time, we open endless possibilities for our employees. Our diverse team of more than 1400 passionate professionals is what makes us the best in what we do.

The Group headquarters are located in Sweden while different parts of the Group’s operation are led from the countries where we have offices (Greece, Canada, India), with the Athens office being one of the largest, hosting around 400 employees working from the center of Athens for the rest of the world.

We know that the travel business is not just a business, it is an opening to the whole world. And technology is not just a job, it is an opening to the future.

We are looking for people that are as open as traveling and technology combined & we are here to guide, challenge and give you an exciting part in our mission to make our world, wide open.

Join us and start today as a Fraud Detection Agent.

Position Summary

If you are captivated by mind games, you possess strong investigation skills and can see patterns behind numbers and scattered pieces of information, it’s highly likely that Fraud Prevention would be your dream job!

As a Fraud Prevention Agent your main responsibility will be to protect Etraveli Group from financial losses due to fraudulent activities while maintaining sales and customer experience in top performance.

Besides screening suspicious transactions, this role should also propose potential improvements in current processes and configurations.

The ideal candidate must have excellent investigation, problem solving and decision making skills and is expected to be up-to-date with the latest online fraud trends as well as with potential fraud screening tools.

You will be located in Athens and will be part of the Payments & Fraud Team.

Responsibilities

  • Screen suspicious transactions accurately and in a timely manner using a variety of fraud systems, tools and reports.
  • Identify fraudulent transactions and take appropriate actions.
  • Contact customers via phone and email to verify purchases.
  • Identify fraud patterns and take actions to prevent such activities in the future.
  • Process and analyze fraud notifications received by third parties.
  • Propose potential changes / improvements in our fraud processes and tools, which will contribute to the enhancement of fraud detection and prevention.
  • Deliver ad hoc tasks and support different analyses as required by the business.
  • Stay up to date with the latest online fraud trends, practices and tools.
  • Requirements

  • Studies in Science, Technology, Engineering, Mathematics
  • Advanced experience with MS office (especially Excel)
  • Data driven thinking along with strong critical, analytical and investigation skills
  • Ability to act proactively, take initiatives and pay attention to detail
  • Team player with strong interpersonal and communication skills including the ability to interact with clients
  • Excellent command of the English language
  • Work independently, meet tight deadlines and navigate multiple systems and processes
  • Discretion in dealing with confidential information
  • High level of responsibility & integrity combined with eagerness to work in a multicultural, international environment subject to continuous changes
  • Previous work experience as a Fraud Analyst & GDS knowledge (Amadeus / Sabre) will be considered a plus
  • Availability to work on shifts around the clock (24 / 7) 8-hour shifts, 5 days per week including weekends and bank holidays
  • Only morning shifts will need to be performed at the office (after the Covid-19 related restrictions are lifted). All other shifts can be performed remotely.
  • Benefits

    We are looking for people who would make the world smaller for travelers but want a bigger world of opportunities for themselves.

    With us you can enjoy :

  • Health Benefits - Through partners we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of need.
  • Hybrid working environment - having the opportunity to work both remotely and at the office enabling you flexibility! #LI-Hybrid
  • Office in the City We sit on bright, large floors (over 4000 !) in central Athens. Just a short walk from the Ambelokipi Metro station.
  • Growth We believe in personal development and continuous education, thus we offer the opportunity of role-related training on tools and best practices.
  • Team activities - We also like to schedule company / department / team activities and events outside the office space!
  • Fun & Work - We have a relaxed work environment where you can enjoy free beverages & fruits, playing ping pong or video games.
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