Hospitality Services Spanish Customer Support | Athens based

speakit

Athens, Greece

πριν από 15 ώρες

source : Europe Language Jobs

Description

On behalf of our client, we are looking for an Athens-based Customer Support Specialist for the Spanish market. In this role, you will ensure that the organization is meeting the customer'

s requirements on a day-to-day basis. You are the Customer support providing the best possible customer service experience while keeping the company'

s business needs in perspective. On a typical day, you’ll : Communicate with speed, empathy, and effectiveness with customers via telephone, emails, and online chatsIdentify and assess customers’

needs to achieve customer satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid, and complete information by using the right methods / toolsMeet personal / customer service team targets and call handling quotasKeep records of customer interactions, process customer accounts, and file documents

Requirements

Native / Near-native level of SpanishAdvanced level of EnglishExperience in tourism is desirable, but not essentialGood MS Office skillsStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt / respond to different types of charactersAbility to multi-task, prioritize, and manage time effectivelyAbility to work in shifts (no after midnight shifts)This position requires all employees to be located in Greece.

Offer

Competitive remuneration package (1000

14 salaries)Monthly performance-based bonusesExtra benefits per working dayProfessional growth opportunities in a leading company in the outsourcing industryMultinational and multicultural exposureIndefinite duration contract Only CVs in English will be reviewed.

This position does not provide visa support. This position requires all employees to be based in Greece. Not sure how is life in Athens?

Our local recruitment team will share with you everything you need to know!

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