TTEC Human Capital Business Partner EMEA (Remote - UK, Poland, Bulgaria or Greece)
TTEC are customer experience experts - we support brands in their quest to provide amazing experiences to their customers through meaningful connections.
A NASDAQ listed company with nearly 40 years of experience, our consultative approach and leveraging of people, process and technology empowers global and emerging brands to drive top-line revenue, generate efficiency and cost savings, build loyalty and enable long-term, sustainable growth.
We have extensive growth and investment plans for EMEA region, making this an opportune time to join the company.
TTEC are a Multi Award winning global organization with over 50,000 employees, TTEC EMEA has recently won numerous awards for our services and people.
Our people strategy is based on the five pillars of Leadership, Team, Innovation, Community and Technology
What you’ll be doing :
Human Capital Business partners support assigned business units and leaders to strategically address Talent needs. They develop and implement talent initiatives in support key business goals and strategies.
They proactively identify human resource initiatives that will substantially enhance bottom line results and improve employee related gross margins.
Over time, they establish themselves as an indispensable member of the leadership team.
What you’ll bring to us :
Understand all key business initiatives and goals for each supported business area.
Deliver talent solutions to challenges affecting the success of the business.
Collaborate with team members to deliver outstanding talent initiatives to the business.
Develop a "Trusted Advisor" relationship with key leaders at multiple levels.
Partner with and leverage COE teams across human capital, total rewards, development, payroll, talent acquisition and legal.
Leverage reporting and data to drive analytics to better understand talent aligned to business results.
Participate in leadership meetings and drive the talent agenda.
Participate on project teams for company driven initiatives requiring a human capital perspective.
Analyzes organizational structure, responsibilities, teamwork, capabilities of incumbents, business or operating procedures, reporting relationships, processes, and ways of working to devise most efficient methods of accomplishing work.
Typical responsibilities may include process analysis and improvement initiatives (Change Management) as well as developing methods for measuring effectiveness of all programs that support organizational development.
May partner with other HR COE’s to develop, assess, facilitate and / or lead organizational development interventions, programs and processes to support business objectives and strategy implementation.
What skills you’ll need :
Bachelor’s Degree or similar education
Strong background in EMEA Labour Legislation and Employee Relations
Minimum of 5 years of related HR Business Partner experience.
Ideally, a background supporting contact centres in global BPO organisations.
Plus to have experience in CIPD or continued education.
Strong experience in multiple HR disciplines (total rewards, talent acquisition, performance management, employee relations, etc.
We do have Centers of Excellence this person would partner with.
Proven ability to build relationships of trust with leadership (Vice President and Director level)
Ability to influence leaders and teams of differing viewpoints to create positive outcomes.
Strong written and verbal communication skills
Ability to coach and influence people leaders Working knowledge of HRIS systems & system savvy Passion for customer engagement and employee experience