Hebrew Technical Support - Relocation provided
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Hebrew Technical Support - Relocation provided

HebrewAthens, Attica, GreeceFull time

Description

You will be responsible for acting as a liaison between customers and companies. The successful candidate for this role will have a strong command of the company’s customer service policies, while offering quick and accurate assistance to customers.

Empathy, patience and a great communicator, with a problem-solving attitude, are the assets that will drive you to success!

What you will do :

  • Communicate with customers via phone, chat & e-mail
  • Troubleshoot technical issues using your problem-solving skills
  • Track and follow cases to ensure they closed in an efficient and timely manner
  • Maintain high customer satisfaction, representing a major brand
  • Provide and maintain strong, professional relationships with all partners and show empathy at all times
  • Work towards reaching targets as set out by client statement of work as well as internal targets
  • Ensure that key stakeholders are up to date on the resolution status of their issue, through effective written and verbal communication.
  • Log the cases on internal systems, while getting up to date with client’s products & services.
  • Requirements

    What you will bring as a technical support :

  • Fluency in Hebrew
  • Very good communication skills in English
  • Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
  • Good knowledge of operating systems & computer applications
  • Computer and mobile devices knowledge / tech savviness
  • Be resourceful, able to multitask
  • Thrive as a team player in a fast-paced, high-energy, change-oriented environment
  • Empathy and a passion for customer service, solid team and collaboration skills, work independently with limited supervision
  • Ability to adapt and flex style according to customer personality, culture, and profile
  • Help-desk or system admin experience will be considered as an advantage
  • Benefits

    What will be in for you?

  • 1.200 + 300 euro gross monthly accommodation bonus for the first year of hiring date
  • 130 euro gross for the first year hiring date
  • Monthly bonuses
  • 14 salaries per annum
  • Medical insurance
  • First class ongoing training and development
  • Career development opportunities
  • You will join a multinational market leading call centre company
  • Work in a vibrant and energetic Thessaloniki office with a real team focus
  • Free Greek language lessons
  • Multicultural and modern working environment
  • Onsite canteen and casual dress code
  • Employee relations team to assist you with integrating to the Greek lifestyle & culture
  • Relocation Package :

  • Flight ticket
  • Paid real estate agency in order to find you an apartment
  • Taxi fare from the airport to your hotel
  • Take the lead and apply!

    Only CVS in English will be reviewed.

    It’s helpful to have a picture of what life there will cost as an expat. Click to read our relocation tips!

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