As the Customer Success Engineer you will be responsible for providing frontline customer support for our world class vacation rental channel management platform.
Working closely with the founders, you will develop and deliver best-in-class support to our growing list of vacation rental owners and managers.
The ideal candidate is experienced in providing customer support for a cloud-based technology company. Very good written and verbal English skills (native speakers will be preferred), attention to detail, strong communication skills, and a customer-centric orientation are required.
Promote a customer first environment at all times.
Become a Hosthub platform expert.
Bring customer support best practices, processes and solutions to Hosthub, continuing to raise the bar for our best-in-class customer support initiatives.
Proactively research, troubleshoot and escalate potential support issues.
Adhere to Hosthub’s workflows, ticketing system and team schedules to ensure product quality goals are met.
Develop appropriate email templates, chat responses, phone agendas and best practices for timely responses that delight customers.
Contribute to team goals for customer retention, growth and satisfaction.
Very (very!) good written and verbal English skills
A minimum of 1 year experience in a customer-facing support role.
Knowledge and experience in the vacation rental market a strong plus
Strong organizational and analytical skills. Attention to detail.
Critical thinking and proven complex problem solving skills required.
Customer-first mentality; ability to empathize and build customer loyalty.
Background in web design or web development is a plus.
Lively startup environment with experienced co-founders.
Stock options available for early employees.
Take yourself to the next level by working with the best.
Even though we are a startup, we are well funded and can offer the job security of large firms.