Dutch Speaking Tech Support for Mobile Devices Users
European Language Jobs Greece
Athens, Greece
πριν από 6 μέρες

Are you into tech? This is your chance to work as a customer representative for one of the Big Four tech companies

Benefit from a unique opportunity to become customer representative for one of the Big Four tech companies, in a perfect working environment.

As a technical support interaction expert, you will be communicating with customers from the Netherlands & Belgium to provide support for their mobile devices, after following a complete training by certified instructors.

What your responsibilities will be :

  • Support Dutch & Belgian customers via incoming calls
  • Provide software troubleshooting for mobile devices (mobile phones, tablets & more)
  • Assist customers to manage / secure their account & passwords
  • Set-up repairs for hardware-related issues
  • Escalate unresolved cases by contacting 2nd level support Interaction Experts
  • Maintain high customer satisfaction
  • Our Interaction Experts have many opportunities to advance their career & level up within the department. Furthermore, we take into account the resolution of technical issues, customers’ satisfaction & great team spirit.

    In addition, roundtables, meetings & self-guided training help our Interaction Experts be up-to-date with products & new releases.

    Last but not least, supervisors are always there to help!

    Skills & Experience required :

  • Fluency in Dutch
  • Familiarity with iOS and / or MacOS, or comparable technology, is preferred
  • Advanced English knowledge
  • Great communication skills
  • Prior customer support experience would be an advantage
  • Strong troubleshooting skills
  • What we offer :

  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment (-all at no cost to you-))
  • Competitive monthly salary + 2 extra salaries per year
  • Private Health Insurance
  • Numerous benefits and discounts
  • Full training by certified instructors
  • Αναφορά αυτής της εργασίας

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