Senior Sales Manager
TTEC
Athens, Attica, Greece
πριν από 2 μέρες

Senior Sales Manager

At TTEC, we’re all about the Human Experience. Elevated. As a Senior Manager, Sales Delivery in Krakow, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience?

In this role, you’ll support and motivate managers to make sure they’re on track to meet goals and motivate their teams.

You’ll work to find answers, resolve issues, provide feedback and know when to escalate to the next level of support while ensuring quality customer experience on every call.

You’re instrumental in creating and maintaining a positive work environment.

You’ll report to the Director, Sales Delivery. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, You’ll

  • Improve the key success metrics associated with goals. These include :
  • Revenue Targets
  • Customer Satisfaction Score
  • Quality Goals
  • Manage key client stakeholders
  • Mentor managers to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
  • Bring your time management and organizational skills to help support managers on their multiple, complex, on going tasks and projects
  • What You Bring to the Role

  • 3 years or more of call center experience, customer service industry or sales management experience
  • Bachelor’s degree or equivalent
  • Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
  • You lead by example and collaborate with your team, management, and clients to contribute to the overall success of your client program
  • Understanding, interpreting, and manipulating data for reporting
  • About TTEC

    Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

    On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day.

    These exceptional customer experiences start with you.

    What You Can Expect

  • Dedication to your career growth and professional development
  • Actively diverse and inclusive culture
  • Community-minded organization committed to giving back
  • Global team of curious lifelong learners guided by our company values
  • And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
  • TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.

    We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

    As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

    Notice to external Recruiters and Recruitment Agencies : TTEC does not accept unsolicited headhunter and agency resumes.

    Headhunters and recruitment agencies may not submit resumes / CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.

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