Technical Support Engineer
Navarino
Πειραιάς, Αττική-Αθήνα, GR
πριν από 6 μέρες
source : Kariera

Do you want to work in an energetic and expanding global technology company where you can be yourself at work?

About us

We, at Navarino, are an innovative global technology company in maritime satellite communications and a leader in our field.

In addition to satellite services, we offer a portfolio of products, including software and infrastructure as a service, with Infinity being our flagship solution.

Infinity is a Linux-based market leading connectivity platform installed onboard merchant vessels. Infinity provides bandwidth management, a virtualization environment and numerous other services that we develop in-house.

We are a global and expanding company with R&D and engineering departments located in Greece, with offices also in Norway, Germany, Cyprus, the United Kingdom, Hong Kong and Singapore.

Our committed people, our values and ways of working create a dynamic, professional, fun and family oriented environment which delivers high value and excellence to our customers.

What will you be doing?

We are looking for enthusiastic and creative technical support engineers to be part of our growing team. You will be a member of our After Sales Support team that provides five-star customer service and promotes this idea throughout the organization.

The goal is to increase customer satisfaction, loyalty, retention and meet their expectations. Your main focus area will be to provide technical service-related after sales support to the customers for all our products and services, mainly in network and system related issues.

You will also be responsible for monitoring the smooth operation of our products. The department works on a 24 / 7 shift schedule where the out of office hours shifts, including weekends, bank holidays & night shifts are remote.

Requirements

  • Four-year degree in Computer Engineering, Telecommunications or equivalent
  • MCSA Windows Server (or MTA : Windows Server Administration Fundamentals)
  • Good understanding of OSI Layer, TCP / IP networking and firewall
  • Good understanding in networking products and technology such as routing and switching
  • Fluent in written and spoken English
  • Great communication and teamwork skills
  • Fulfilled military obligations
  • Great to have

  • Two-year experience in customer support
  • Cisco Certified Network Associate (CCNA)
  • Red Hat Certified System Administrator (RHCSA)
  • Experience in satellite communications (Inmarsat, V-Sat, Iridium)
  • Benefits

    Beyond offering a working environment which values and supports people and their well-being, we at Navarino offer :

  • An attractive financial package
  • Excellent working conditions with a good work-life balance
  • Personal development and training opportunities to continue your professional growth, skills and knowledge
  • Private health insurance and other company benefits
  • Αναφορά αυτής της εργασίας
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