Job Overview :
Join our customer service team for the aviation industry leader!
An elevated experience awaits with the world’s most awarded airline. Grab this opportunity to join our customer support team in Athens, and work with one of the world’s most respected travel brands and assist people travel with confidence and a peace of mind.
We look forward to welcoming you on board!
What you will do
Communicate with customers via phone, chat & e-mail
Track and follow cases to ensure they closed in an efficient and timely manner
Maintain high customer satisfaction, representing a major brand
Provide and maintain strong, professional relationships with all partners and show empathy at all times
Work towards reaching targets as set out by client statement of work as well as internal targets
What you will bring
Excellent command of German
Good communication skills in English
Customer service experience preferred
Strong verbal (phone) and written communication skills utilizing active listening
Experience working in hospitality / travel / airline industry is a plus but not required
Ability to learn and adapt to new software technologies
What we offer
Complete support to help you ease your relocation to Greece ( we cover your flight tickets expenses, hotel accommodation, finding an apartment all at no cost to you )
Competitive monthly salary + 2 extra salaries per year
Private Health Insurance
Numerous benefits and discounts
Full training by certified instructors