Swedish / Polish QA Role in Portugal - Excellent Benefits
DK Global Recruitment
Athens, Greece
πριν από 3 μέρες
source : Europe Language Jobs

Description

  • Monitors all interactions and ensures accuracy of the output
  • Coordinates and facilitates call calibration / training sessions for vendor QA partners
  • Trained and certify new IQA / VQAs
  • Publishes quality trends, feedback and improvement / enhancement reports
  • Deal tactfully and courteously with clients
  • Produce Quality reports and dashboards such as TNI, Pare to etc.
  • Drive process improvement and ensure process compliance
  • Contribute to the development of the short and long term goals of the process
  • Ensure quality / RCA alignment, and CSAT targets are met at all times (Vendor QA results)
  • Drive first call resolution and quality initiatives in the program
  • Requirements

  • Excellent oral, written and interpersonal communication skills.
  • Fluent Swedish or Polish
  • Advanced English skills
  • Exceptional listening and strong analytical skills.
  • Effective problem solver
  • Intermediate level of knowledge in Google suite.
  • Ability to work in a multicultural environment, and as part of cross-functional teams / client facing
  • Works accurately and with an eye for details.
  • Minimum of 2 years in QA background
  • Atleast6monthsrelevantexperienceisrequiredinacustomerserviceinaninboundandoutbound programs
  • Training background / skill will be an added advantage
  • Preferred : Candidate must possess at least a Bachelor's / College Degree, any field
  • Offer

  • Retention bonus, each 6-month will be review
  • Medical insurance & sick pay, Annual leaves
  • Many other benefits based on local law
  • Attractive, competitive Monthly Salary
  • Interactive activities : team-building, excursions, themed parties, sports events, talent pageants etc
  • DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries.

    With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.

    Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them.

    Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.

    Why use a Recruitment Agency

    You are given extra support in preparing for interviews

    You have a contact person who gives you all the details of the job

    You can ask for your application feedback anytime via email or phone

    You don’t have to face the situation where company do not reply to you for days

    All our services to job seekers are free of charge. We also offer bonus scheme to candidates

    Note : Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.

    DKTML

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