CUSTOMER SERVICE AGENT
Elpedison
Αθήνα, Ελλάδα
πριν από 6 μέρες
source : Kariera.gr

ROLE

  • Handles inbound calls in a timely manner according to the predefined procedures
  • Performs outbound calls to existing clientele for retention and loyalty activities
  • Handles efficiently sales leads for the acquisition of new customers
  • JOB DESCRIPTION

  • Provide high quality customer service by resolving in a timely manner customer queries / requests / complaints via inbound calls & chat
  • Follow communication scripts" based on the customer’s query
  • Responding efficiently and accurately to customers, Identify customer needs and provide solutions and alternatives so as to ensure that customers’ queries are answered with the aim of a first time resolution
  • Perform outbound calls to existing customers for retention and loyalty activities
  • Perform outbound calls for new acquisition to existing sales leads
  • Document all call information according to company’s operating procedures in the CRM system
  • Identify and escalate priority issues or customer complaints to the Customer Sevice Team Leader / supervisor
  • SKILLS / QUALIFICATIONS

  • TEI or AEI or equivalent degree preferred
  • Excellent Customer Oriented skills
  • Strong phone and verbal communication skills
  • Team spirit and can-do attitude
  • Flexibility to work in shifts
  • 2 years of relevant working experience
  • Analytical and problem solving skills
  • Ability to handle situations under stress
  • CRM / ERP software familiarization
  • Please note that the position is outsourced and the employment agreement will be conducted through a third party company.

    Please send your updated CV in English to the following address, with subject title : KARIERA CUSTOMER SERVICE AGENT"

    Step 2
    Υποβάλετε αίτηση
    Προσθήκη στα αγαπημένα
    Κατάργηση από τα αγαπημένα
    Υποβάλετε αίτηση
    Το e-mail μου
    Πατώντας στο κουμπί «συνέχεια», δίνω στο neuvoo τη συγκατάθεση μου να καταχωρήσει τα δεδομένα μου και να μου στέλνει ειδοποιήσεις μέσω email, όπως αναφέρεται λεπτομερώς στην πολιτική προστασίας προσωπικών δεδομένων του neuvoo. Μπορείτε ανά πάσα στιγμή να αποσύρετε τη συγκατάθεση σας ή να διαγραφθείτε οποιαδήποτε στιγμή.
    Συνέχεια
    Φόρμα αίτησης