Use your German language skills and provide excellent customer experience!
Teleperformance Greece is collaborating with the leading Mobile Bank, helping you manage your bank account on-the-go, track your expenses and set aside money in real-time.
We are seeking a German speaking Customer Service Specialist to support German speaking customers.
In the Customer Service team you will be the frontline of the bank to the German speaking market, providing excellent customer experience.
You are not just the first layer of support, but the first layer of protection. Preventing fraud, protecting data and safeguarding our customers are also key facets of this role!
What you will do :
Support customers via phone, chat & e-mail
Prevent fraud, protect data and safeguard customers
Be an ambassador of our client
Track and follow cases to ensure they closed in an efficient and timely manner
Maintain high customer satisfaction
Provide and maintain strong, professional relationships with all partners and show empathy at all times
Work towards reaching targets as set out by client statement of work as well as internal targets
What you will bring :
Very good written and oral communication skills in English
Exceptional communication & soft skills, as well as problem-solving skills
Computer knowledge / tech savviness, experience with CRM tools preferred
Ability to work under stressful and testing situations with customers
Experience in customer service or customer facing roles preferred
Can do attitude, willingness to learn and reliability are essential to your success in this role!
Must hold EU citizenship / EU Passport or valid work permit for Greece
Willingness to relocate to historic Athens, Greece, or be a local candidate
What we offer :
Be yourself and advance
This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.
Join us in Greece and be part of our big family of more than 10,500 people from 100+ nationalities and work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.
Greece has enviable history and culture, climate and cuisine and yet, the cost of living is among the lowest in Europe. Please also note that Greece is considered to be handling the pandemic in an exemplary way, while taking all the necessary steps to protect its people, with a successful vaccination plan in place.
At Teleperformance Greece we are committed to the necessary measures so that all TP employees are and feel safe!