We are recruiting for native level Icelandic speaking Team Manager for a global outsourcer in Greece. This job is based in Athens, where you will work in an international team.
This large Greek capital city has lots to offer, beside the warm and sunny Mediterranean climate it has a lot of history and monuments.
The roleAs a Team Manager you will manage a team of around 15 call centre agents. Your task is to create a stimulating work environment to continually increase the improvement and results of your team.
You will work closely with your team to improve individual and department KPI performance. It will be your responsibility to analyse performances and make sure your team has the tools and knowledge they need to deliver their targets.
Designing and delivering individual and group training / coaching sessions will be part of your role.
RequirementsWe are looking for candidates who have : Excellent communication skills both verbally and written in Icelandic and EnglishPrevious experience in managing a call centre teamPrevious customer service experienceAbility to motivate and coach team membersTarget drivenGood analytical skills
There is an excellent relocation package on offer which includes initial flight to Greece, taxi pick up from the airport, 2 weeks hotel, dedicated relocation officer and assistance with finding your own accommodation.
The basic salary is 1500 Euro gross p / m.