Business Solution Architect Merchants & Commerce Business Solutions Architect Director, Merchants & Commerce (M&C) Central Europe The Business Solutions Architect is the main partner to our sales population to maximize the impact of Mastercard solutions for the client.
He / She is a curator of solutions and aggregator across products for segments during solution bundling and helps account managers to tell the story’ to client.
They play a critical role in ensuring relevancy and driving differentiation across all segments resulting in better relationships, market share and revenue.
The solution architect will work into the Customer Solution Center. This is a new structure which enables Mastercard to develop better solutions & bundles for prioritized customer segments in markets.
It is basically the housing for all Mastercard capabilities, and it aims to drive Mastercard growth, influence and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping Mastercard’s extensive toolbox of product and service offerings.
The Business Solution Architect has a dual reporting line to Customer Solutions Center Lead and Divisional Merchants & Commerce Segment Lead. Key Responsibilities
Understands value chain of assigned Merchants & Commerce segment to identify trends, needs and opportunities for Mastercard and Merchants
Has a good understanding of Mastercard Products, Services and corporate strategy
Collaborates with account teams to identify customer needs and opportunities; recommends needs-based solutions in coordination with Products, Services and Marketing
Main partner to AMs and BDs in developing and quantifying value proposition for integrated, customized solutions across products / services
Iterates with Frontline at different stages (e.g., value proposition creation, proposal development) to ensure solution meets client-specific needs
Bridges gap between Frontline sales team and product / solution expertise
Pulled into deals when solution is complex or requires customization (e.g., requires combination of multiple products, service, or platforms)
Works with the leadership to identify the right squad from a solutioning perspective to ensure the appropriate expertise is assigned to a client opportunity / RFP
Engages relevant expertise (from Sales Specialist and Solution Specialist as needed
Creates bespoke solutions & proactively builds solutions for known market needs. Solutions across the Mastercard toolbox, knitting together assets in bundles that can be readily deployed to address key customer pain points.
Identifies enabling partners i.e. external parties such as fintechs, for solutioning when capabilities are not present internally within MA
Rinses and repeats successful solutions and sales approaches
Develops business requirements document in collaboration with product specialists and technical architect.
Offer ongoing management support to client via the AM post implementation
Shares best practices with Solution architect community
Ensure to provide input to the product groups and segment leads to enhance their product and segment strategy to meet the needs of the segment Background and capabilities :
Has experience working with / for merchants and / or payment providers (acquirers, PSPs) providing solutions to merchants
Understands key elements of success for merchants of today and tomorrow and is capable of translating them into executable strategies and propositions
Capable of translating data and strategic insights into a strong story for internal and external stakeholders
Able to create impactful sales materials and sales approaches
Able to manage ambiguity and conflict on the way to success COVID-19 Considerations We value the safety of each member of our community because we know we’re all in this together.
In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone.
In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.
In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted.
Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team.
Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.
Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must : Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.