The Client Service team is the backbone of Guidepoint’s success. The team is responsible for efficiently delivering Guidepoint’s services to our clients around the world.
We work to understand each client’s unique business questions and help them gain critical insights to stay informed and make better business decisions.
Come work with us to deliver the best service in the industry and help our clients make some of the most important business decisions in today’s economy.
What You’ll Do :
Responsible for scheduling bulk telephone consultations for client service teams
Coordinate with advisors to confirm telephone consultations
Leave messages and follow up with Advisors to expedite scheduling projects
Maintain an updated status of client telephone consultations
Update Advisors’ profiles as needed
Qualify Advisors via questionnaire to confirm if they are appropriate for consultations
Follow multiple work streams to help Project Managers organize client requests and track progress on projects
Assist with ad-hoc requests
What You Have :
Strong team player with entrepreneurial mind and can do -attitude along with pro-active and results-oriented work style
1-3 years of experience in running a schedule and / or high call volume environment is a plus
Attention to detail and excellent follow-up skills required
Strong aptitude for developing systems of organization
Excellent time management skills and able to multi-task
Ability to work as part of a team and independently
Excellent sense of urgency and responsiveness
Strong verbal and written communication skills in English are required
Ability to work in fast-paced environment with a self-starter attitude
What We Have :
Private health insurance
Entrepreneurial environment, autonomy, and fast decisions
International exposure to the global Guidepoint teams
Casual work environment and compelling people
Summer and winter team events
About Guidepoint :
Guidepoint, a leading expert network firm, connects clients with vetted subject matter experts Advisors from their global professional network.
Guidepoint clients leverage the insights and perspectives shared by Advisors to stay informed and make better business decisions.
Its slate of services, including phone consultations, surveys, events and proprietary data insights products, help professionals gain comprehensive understanding of a topic before making strategic or investment decisions.
Guidepoint’s multinational client list includes 9 of the top 10 consulting firms and some of the largest hedge funds, private equity firms and Fortune-ranked public companies.