Work remote from any city of GREECE Equipment provided
Are you German fluent with strong English communication skills?
Looking to make your career?
So, we have the perfect opportunity for you!
Our multicultural client is searching for German speakers to join forces with their customer consultant team. With a modern, bright office located in central Athens, our client offers both the work and cultural experience!
Athens is a city brimming with interesting things to do. As one of the world's biggest tourist locations, Athens is filled with cultural experiences, no matter where you are! You can enjoy new foods, explore cultural areas such as Akropolis and the Dionysuis’ theatre.
Maybe you want to enjoy Athens without having to treat it like a 7-day-crash-course? With a beach with crystal clear water and enormous sand areas?
About the role :
Our client is an expert in cooperation between people, this gives them an edge over their competition in delivering great customer service at all areas.
They are a strategic partner for many well-known brands and are focused specifically on Customer service and Technical support.
As a customer service agent your role, together with your team, is to handle customer problems with empathy and effectivity.
You will handle service through multiple channels such as Phone, Email and Chat.
In this role you will :
Support our customer you will be the frontline of our bank to the German-speaking market. Working across multiple channels (live chat, email, phone) to give our customers a best-in-class experience.
However you are not just the first layer of support, but the first layer of protection. Preventing fraud, protecting data, and safeguarding our customers are also key facets of this role.
Improve our product no one knows the customer better than you - so you’ll also be key in relating customer feedback internally.
Your feedback will have a direct impact on the way we deliver a product and service that our customer loves.
As we grow across European markets, we are looking for native speakers to help improve our user experience in each country.
As one of our German facing specialists, you’re an ambassador of our product there.
What you’ll need :
Experience in customer service or customer-facing roles preferred
Experience with CRM tools preferred
Full-time availability (40 hours per week)
Excellent communication skills and a friendly demeanor
Ability to work under stressful and testing situations with customers
Native-level fluency in German and business English in both written and verbal communications required
Can-do attitude, willingness to learn, and reliability are essential to your success in this role!
The Benefits :
If the job advertisement is interesting for you, then I look forward to hearing from you soon!