We are looking for a motivated and enthusiastic Customer Support Specialist for our client's new exciting Projects.
In this position, you will be responsible for ensuring our client s partners are assisted in a professional and timely manner.
How you'll do this : Provide technical support to our client s partners through email, ticketing system and outbounds calls, providing satisfactory solutions in the shortest time possible.
Your main responsibilities will be :
Have clear understanding of Technical Rewards Portal to assist Partners on their journey.
Respond to partner support queries through email, phone and ticketing system
Ensure a seamless, enthusiastic partner experience from start to finish
Engage with the technical team when there are technical problems on the platform
Escalate any time-sensitive issues to relevant teams
How we imagine you :
Fluent in one of the following languages : German / Italian / French / Spanish
With at least an intermediate level of English language
Technically minded and a quick learner with commercial attitude and awareness. Business mindset, endless patience, great listening skills and attention to detail will help you engage better with your contacts.
Business / commercial studies will benefit your progression in this role and the project but won't be a decisive trait
Punctual, proactive, loyal and reliable
Sociable and easy-going personality
What's in for you :
No weekends, no night shifts
Competitive salary and bonuses
Private Medical Insurance since day 1
Relocation Package (if applicable)
Lots of discounts with our partners
Free after work activities
Growth opportunities to progress
New and modern office located where the action is
Personal and professional development
A great work environment, a dynamic and young approach, with true career opportunities