Technical Services Coordinator
Pro4ia Inc
Athina, Αττική-Αθήνα, GR
πριν από 2 μέρες
source : Kariera

Pro4ia Inc. a US based entity, providing solutions and expertise as a trusted technology partner, welcomes creative and motivated individuals to join our team in Athens.

Our collaborative workplace in Ambelokipi offers exciting and diverse opportunities to learn, grow and make a real contribution to the company’s success.

We are looking for a Technical Services Coordinator who will act as the initial client point of contact for all incoming helpdesk requests.

The Technical Services Coordinator should demonstrate strong customer service, organizational and communication skills.

Pro4ia offers the following :

  • A 5 Working Day Schedule, US holidays apply
  • Competitive salary
  • Public Insurance
  • Friendly environment comprising of young, enthusiastic, and multi-national staff
  • The ideal candidate should have excellent British or American English accent and will be responsible for the following work.

  • Respond to and log all inquiries received from clients via telephone, email, or client portal.
  • Create properly formatted tickets on all inquiries in ticket management software.
  • Liaison with client to ensure that requests or problem reports have been satisfactorily handled.
  • Keep well documented and updated case notes on all tickets daily.
  • Provide daily communication to clients on outstanding ticket status.
  • Coordinate scheduling of service visits and technician support phone calls to clients and ensure they are not missed.
  • Provide first level customer support including troubleshooting basic issues with computer hardware, network / internet connectivity, email, and software applications.
  • Properly escalate tickets to support team as necessary.
  • Create and maintain client-related documentation.
  • We are hiring for the second shift (Athens Local Time)

    Shift 2 - 15 : 00 24 : 00 with a 1-hour break

  • Our holiday schedule is not what you are used to. Some of our holidays in the US do not line up with the ones in Greece and vice versa.
  • You will be following the US holiday schedule.

  • Team work it is imperative that we have and good understanding of teamwork and team spirit. We all work together.
  • How to Apply

    If you are in agreement with the above terms, please take the following steps when applying :

    a. The email should contain your CV (IN ENGLISH all others will be discarded)

    b. Due to the language requirement, we urge you to record yourself (i.e. use a cell phone) and attach your recording with your resume.

    A recording of you speaking English would be awesome (it doesn’t have to be long) and you can do it simply on an iPhone or any recording device.

    If you don’t know what to say you can say the following Hello my name is and I am very interested in joining your team in Greece.

    I have worked in technology for years and I am looking forward to being part of your global team."

    Telephone Interviews for the selected candidates will be performed.

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