Do you have what it takes to join Channel VAS, the global Fin Tech leader?
Channel VAS lends more than $4.5 million USD to over 550 million people in 25 countries worldwide - and these numbers keep growing every day! We employ only the best to join our team of highly skilled professionals in our Operations Center in Greece and other countries.
As a member of the Technical 1st-Level Support team, you will ensure the highest level of system availability and performance.
The Technical 1st-Level Support Engineer will be responsible for monitoring, supervising and maintaining the system and network elements and make decisions and adjustments in order to ensure optimal network performance and organizational productivity.
Day to day monitoring of the system, network, application and service alerts and provide first level of support
Respond to alerts by verifying, determining the cause and resolving or escalating as necessary
Record of all incidents and alerts into an incident log based on defined standards. Ensure all logs contain clear problem description, resolutions and all activities carried during resolution of the problem
Perform health checks and quality checks procedures to the system in order to verify operational excellence
Serve as liaison between various support groups during system outages, and work with third party vendors or service providers to remediate outage issues
Demonstrate ability for multitasking, team playing, analytical thinking, prioritizing
Demonstrate hands-on experience of relational databases, application servers, web servers, VMware and Linux environments
Work with case management tools and monitoring tools
Required Experience & Qualifications :
2 years experience in Technical Support / Network Operations Center
Good skills in Network Systems
Good knowledge of Linux and RDBMS
Good monitoring and analytical skills
Good written and verbal communication skills
Availability to be on a rotating schedule (shifts)
Key competencies :
Passion for learning new technologies and eagerness to collaborate with other creative minds
Pro-activeness, accountability and results orientation
Diligence and attention to detail are also key skills along with ability to multi-task and prioritize work appropriately
Ability to handle multiple clients, multiple team members and priorities with confidence
Flexible, eager, ambitious, and adaptable to change
Excellent judgment, organizational and problem-solving skills
Challenging work environment
Comprehensive private healthcare insurance