Front Office Receptionist
Soho House
Mykonos, Greece
πριν από 6 μέρες

Job Brief and Purpose

The Front Office and Club Reception department is responsible for handling all arrivals departures of members and hotel guests.

  • With a detailed knowledge of the Soho House Group and its concept, you will carry out duties as directed by your managers;
  • with a professional approach towards our guests, members and other employees.

    Main Duties and Tasks

  • Welcome our guests and members in the entrance of the building
  • Deliver a consistently high standard of customer service
  • Act as face of our house and be the key point of contact for in-house guests, members and staff
  • Maintain the appearance and atmosphere in the lobby area
  • Front Office Duties

  • Anticipate guest needs to enhance quality service in order to improve member and guest satisfaction and to train your department to deliver the same
  • To create strong relations with the members and regular guests and continuously strive to encourage new members
  • To respond professionally to Members and Guests complaints and / or comments, ensuring the House Manager, Assistant General Manager and General Manager are kept fully informed, at all times
  • To perfom and monitor day-to-day activites of the department including (but not limited to) : Checking-in and checking-out guests and members Concierge-tasks Receive and handling reservations Handling our telephone switchboard Control of all operational and administrative duties at the reception and reservation System maintenance of hotel software Processing of the Pick Up Report for Mykonos Take deliveries from messengers or post and inform the required departments Organization of and participation in meetings Observance of order, cleanliness and safety in the public areas of the hotel
  • Maintain the highest level of appearance at all times
  • Be physically fit and able to safely and repeatedly lift, bend, twist and be able to stand / walk for long periods of time
  • Carry out any reasonable task as requested by management
  • Membership Reception Duties

  • Handle reservations and execute subsequent computer duties
  • During the absence of the Reservations department : Handle calls for Cecconi’s, the Club, roof, cinema, general inquiries, deliveries, messages for members, etc
  • Have thorough understanding of the different facilities of the house and especially the Club, including the menu and daily events
  • Handle all guest related matters, converse with members and report all potential issues to the Front Office Manager or Manager on Duty
  • Responsibilities

  • Assist in the training / onboarding of new team members
  • Attend and participate in internal and external trainings (where necessary)
  • Wear appropriate protective clothing as needed
  • Be proactive in looking for any cost saving opportunities within the department (i.e. through controlling wastage and utilities)
  • Adhere to good safety practices and be aware of departmental HACCP, Health & Safety, Fire, Emergency and Bomb procedures
  • Develop and maintain positive and productive working relationships with other employees and departments including supporting all co-workers, treating them with dignity and respect
  • Carry out any reasonable task as requested by management and supervisors
  • Requirements

  • Ability to work with little supervision and maintain a high level of performance
  • Customer-oriented and friendly
  • Working quickly without compromising quality
  • Attention to detail and a structured way of working
  • Physically fit as the job involves manual labour over long hours
  • Good English language skills
  • Maintain the highest level of appearance at all times
  • Benefits

    Soho Roc House offers a competitive salary with career development opportunities, based on the candidate's qualifications and skills.

    By joining our team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its employees.

    Soho Roc House offers a seasonal working contract from May to October.

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