OPS Support Engineer
Vodafone
Athens, GRC
πριν από 2 μέρες

Role purpose :

Provide administrative support to Virtualized and Physical infrastructure platforms in order to maintain and improve the high level of service offered to customers, at the minimum operational cost and in order to contribute to company profitability and growth.

Key accountabilities and decision ownership :

  • Manage Incidents (as 2nd Layer support), that affect Systems and DB Services. Provide Consultation to NOC / Service desk, technical escalation to vendor, issue trouble report and follow up resolution
  • Deliver requested services in the predefined SLA. Take initiatives to simplify processes and reduce delivery times. For system access requests, validate any possible security risks
  • Be responsible for the protection of systems for possible vulnerabilities, theft or damages to the hardware and software.
  • Be compliant to local regulatory rules and communicate accordingly to ensure install base integrity and security

  • Monitor infrastructures’ capacity and performance, produce usage and availability KPI reports for systems, storages and DBs’ under team’s scope
  • Core competencies, knowledge and experience :

  • Excellent problem solving skills
  • Ability to cope with complex projects and tight deadlines
  • Ability to work independently if needed and to take initiatives during Application and systems deployment and services’ certification
  • Communicating with impact
  • Reporting and Analysis skills
  • Must have technical / professional qualifications :

    What's in it for you :

  • Hybrid way of Working
  • Private Health & Medical Insurance
  • Competitive salary
  • Extra days-off : We love mothers 4 months extra paid off-period!
  • Gym, Sports, Excursion weekends & Special events
  • Restaurant, entertainment areas, hairdresser, etc.
  • Needless to say, we cater for your communication wherever you are
  • Come as you are. We love when people feel they can be themselves at work
  • LI-Hybrid #Vodafonespirit #Togetherwecan

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