Account Coordinator (Μαρούσι)
GEP
Αθήνα
πριν από 4 μέρες

Account Coordinator

Marousi, Attica, Greece, Full time

Job brief

GEP is the leading company in occupational Health & Safety Industry in Greece, providing our services to more than 2,500 companies and 250,000 employees all over Greece.

Our vision is to make Health & Safety culture a pillar of prosperity and sustainable development for every organization, every employee, every person.

Our passion to develop and evolve, leads us to a constant research of talented people who can boost our company’s mission, implement our strategy and fit our positive-thinking and open-minded company working profile.

We are looking for a passionate Account Coordinator to act as a liaison, provide services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Identify and assess customers needs to achieve satisfaction
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits
  • Update our internal databases / CRM system with information about services issues and useful discussions with customers
  • Receive and delegate appropriate actions and handling to responsible departments
  • Requirements

  • Proven customer support or indoor sales experience
  • Active listening and strong communication skills
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt / respond to various challenges
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Hands-on experience with MS Office Suite (particularly MS Word and MS Excel)
  • Benefits

  • Private Health Insurance
  • Training & Development
  • Αναφορά αυτής της εργασίας
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