Guest Relation / Concierge Ambassador - Athens
Epoque Collection
Νομός Αττικής
πριν από 10 μέρες
source : Skywalker

Do you love to please, surprise and inspire? Are you passionate about creating memorable experiences and desire to be part of an enthusiastic team committed in delivering exceptional & authentic service?

If so, we look forward in receiving your application!

Athens Townhouse is looking for you!

We are a 5* boutique & lifestyle hotel located in the center of Athens . With 45 luxurious bedrooms, a relaxed dining experience and elegant lounge area, the hotel is an intimate home and meeting place for our international guests and the creative Athenian crowd.

We are looking for a dedicated

Guest Relation / Concierge Ambassador

to join our passionate Front Office department.

Responsibilities :

  • Ensuring and providing flawless, upscale, professional and high-class guest service experiences.
  • Assisting Front Office Reception with the check in-outs for guests
  • Welcoming and escorting guests to their rooms
  • Handling guest complaints in a professional manner
  • Providing concierge services for our guests
  • Anticipating guests needs and responding to their requests
  • Review the daily arrival report and make sure the welcome amenities and guest preferences or other requests are in place
  • Welcoming groups, inspection visits and external visitors and giving them hotel orientation and information.
  • Up selling, cross selling and generally promoting the hotel
  • Qualifications :

  • Experience in the luxury sector
  • Minimum 2-3 years experience in related industry and / or role
  • Excellent command of English and Greek
  • Computer (Excel) literacy and PMS software
  • Opening in the autumn of 2019, Athens Townhouseis privately - owned and independently-run by Epoque Collection.

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