Telephone Center Operator - Corfu
Ikos Resorts
πριν από 1 μέρα
source : Skywalker

Ikos Resorts is a chain of 5* luxury all-inclusive resorts across the Mediterranean that combines five-star service with the ease and comfort of luxury all-inclusive.

Ikos Resorts offer an unforgettable stay with distinctive touches such as Michelin-starred menus, signature cocktails by top mixologists and kids clubs-all included.

A career at Ikos Resorts means being part of an ever-growing, dynamic team. Every one of our employees plays a vital role in the running of our operations, receiving extensive training and numerous career development opportunities.

We cultivate a culture of excellence in which people enjoy working together and share our passion for creating a unique holiday experience for our guests.

Working at Ikos Resorts means you are communicative, smiley, team player and

eager to develop within the Tourism & Hospitality Industry!

Check our open position and apply now :

Telephone Center Operator

Resort : Ikos Dassia

Location : Corfu, Greece

Contract : Full Time / seasonal

Start Date : March / April 2020

Position Ref Code : IDA / TCO020

Your main accountabilities :

  • Follow all telephone usage guidelines and standard greetings as prescribed by the department operational manual
  • Answer telephone calls and provide a well-mannered and professional reply to all requests
  • Assist the internal and external callers by directing calls to the relevant departments
  • Identify guests’ needs and provide solutions and / or alternatives
  • Provide accurate wake-up service to in-house guests
  • Complete the internal message forms and deliver messages to the relevant recipient
  • Excellent knowledge of the resort and facilities as well as of daily events and activities in order to provide accurate information to guests
  • Your main qualifications / skills :

  • Proven experience as a telephone center operator would be a plus
  • Fluency in English. Good command of a second language (Russian, French and German) would be a plus
  • Computer literacy and knowledge of Opera or Fidelio programs
  • Excellent communication and interpersonal skills
  • Well-groomed with a positive attitude, inspiring and respectful
  • What we offer :

  • General hospitality & departmental trainings
  • Single or shared accommodation, Full board meals
  • Free daily transportation to work
  • Career development opportunities in one of the world’s top awarded and developing companies
  • If this looks like the right job for you, send your CV and join our growing team!

    We are an equal opportunities employer.

    All applications will be considered as confidential.

    We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

    Learn more about the protection of your personal data on our page

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